Sr. Customer Solutions Manager, ISV

Amazon; Arlington (VA); On-site; USD 153,600 - 207,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A global technology company is seeking a Customer Solutions Manager (CSM) in Arlington, VA. The CSM will drive cloud adoption strategies and assist customers in their journey to the AWS platform. Responsibilities include executing cloud transformation plans, fostering strong relationships with customer executives, and leveraging cloud technologies to deliver exceptional value. Required qualifications include significant experience in technical programs and customer engagement. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of leading large-scale technical or engineering programs.
• 4+ years of customer-facing work with executives and technologists.
• Experience with enterprise-scale infrastructure or cloud programs.

Responsibilities

• Execute cloud transformation vision and strategy for customers.
• Maintain knowledge of existing and emerging cloud technologies.
• Accelerate customer adoption through education and enablement.
• Collaborate with teams to prioritize AWS service adoption.

Skills

Customer engagement

Change management

Technical acumen

Program management

Job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world's most adopted cloud.

AWS is seeking a Customer Solutions Manager (CSM) to help customers accelerate value creation across the AWS portfolio through business transformation. The CSM will design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfill their highest ambitions. Working backwards from customer objectives, the CSM utilizes AWS best practices to create a frictionless end‑to‑end cloud adoption experience. The CSM is a thought leader with a strategic, business mindset, leveraging technical acumen, program management, organizational change management, and communication skills to solve problems, challenge the status quo, and align multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑‑end customer cloud journey that spans IT teams, executives, and business units.

Key Job Responsibilities

• Execute a near, mid, and long‑term vision and strategy for the customer's cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long‑term relationships based on excellence.
• Maintain a broad and in‑depth knowledge of existing and emerging cloud technologies to unlock opportunities for customers.
• Apply a strong background in change management to incorporate best practices seamlessly into project delivery.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high‑business‑impact use cases for AWS service adoption and best‑practice implementations.
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate the customer’s cloud journey.
• Be a thought leader across Amazon organizations to share knowledge, mentor junior CSMs, and influence industry trends.

Basic Qualifications

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Experience leading technical and non‑technical transformation project teams across broad functional teams.
• Experience in enterprise‑scale infrastructure or development‑based cloud programs/projects in a related industry.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services, including migrations and modernization projects or similar.

Benefits & Compensation

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D), 401(k) matching, paid time off, parental leave, and other programs. The base salary range for this position varies by location:

• San Francisco, CA: $176,600–$239,000 USD annually
• New York, NY: $169,000–$228,600 USD annually
• Austin, TX: $153,600–$207,800 USD annually
• Arlington, VA: $153,600–$207,800 USD annually
• Seattle, WA: $153,600–$207,800 USD annually

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.