Customer Solutions Manager , NAMER Scale

Amazon; Arlington (VA); On-site; USD 120,000 - 140,000; Full time

Job summary

Amazon is seeking a Customer Solutions Manager (CSM) for their AWS Global Sales team in Arlington, VA. The role focuses on empowering SMB customers to achieve business value by accelerating their digital transformation journey. Successful candidates will need strong technical and program management skills, along with excellent customer engagement abilities.

The ideal candidate will have 5+ years of experience leading large-scale technical programs and must hold a Bachelor's degree in a relevant field. The position aims at enabling customers to realize the potential of AWS cloud solutions.

Qualifications

• 5+ years of leading large-scale technical or engineering programs.
• Experience working in enterprise IT, either as a vendor or consultant.
• Experience in customer-facing roles.

Responsibilities

• Drive customer cloud adoption and digital transformation.
• Identify strategic opportunities and establish actionable program plans.
• Maintain in-depth knowledge of cloud computing technologies.

Skills

Customer engagement

Technical acumen

Program management

Organizational change management

Communication skills

Education

Bachelor's degree in Science, Technology, Engineering, Math, or related field

Job description

Description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Our team is seeking a Customer Solutions Manager (CSM) to help SMB customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud-native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

Key job responsibilities

• Have a business outcome mindset, broad technical background, and be a driven problem-solver. Pay attention to detail while thinking big on behalf of customers, build repeatable solutions that scale across customers.
• Be a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and be passionate about delivering Earth’s most customer‑centric experiences.
• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers.
• Possess a strong background in change management and incorporate organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long‑term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

Basic Qualifications

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 5+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience working with or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or prior experience working with or managing technical programs.
• Experience in customer‑facing roles.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.