Sr Customer Service Representative

Motion Industries; Tukwila (WA); On-site; USD 59,000 - 77,000; Full time

Job summary

Motion Industries in Tukwila, WA, is seeking a Sr. Customer Service Representative to determine and meet customer expectations under general supervision.

The role may guide junior representatives and support specific customers, contributing to order processing, pricing decisions, and inventory coordination. The position emphasizes reliability, strong communication, and the ability to multi-task, with duties ranging from quotes and orders to resolving issues, maintaining relationships, and

Qualifications

• High school diploma or GED required with 3–5 years of related experience.
• Excellent written, verbal, and listening communication skills.
• Strong organizational abilities, attention to detail, and multi-tasking capability.
• Basic product knowledge and negotiation skills are essential.

Responsibilities

• Respond to customer inquiries, provide quotes, and handle order entry; assist more complex inquiries as needed.
• Place customer orders via phone, fax, email, electronic methods, or in person (counter sales).
• Influence gross profit by negotiating price within set parameters and adjust non-contract pricing when appropriate to meet customer needs.

Skills

Reliability

Communication

Time management

Computer skills

Negotiation

Product knowledge

Education

High School diploma or GED

Job description

Tukwila, WA, USA

Full time

R26_0000023959

SUMMARY:

Under general supervision, the Sr Customer Service Representative ensures customer expectations are accurately determined and are fully met. The Sr Customer Service Representative may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

COMPENSATION:

$28.29 - $36.82/Hour

JOB DUTIES :

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO STATEMENTS:

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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