Sr Customer Service Representative

Motion Industries; Newark (CA); On-site; USD 38,972 - 50,723; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Newark, CA. The role involves responding to customer inquiries, placing orders, and building customer relationships.

The ideal candidate should have a high school diploma and at least five years of related experience. Excellent negotiation skills and product knowledge are essential. Enjoy a comprehensive benefits package and the opportunity to impact customer satisfaction.

Responsibilities

• Respond to customer inquiries and place customer orders to meet expectations.
• Build customer relationships to drive repeat business.
• Negotiate sale prices and adjust pricing based on competition.
• Provide coaching and guidance to less experienced representatives.
• Expedite backorders and prepare orders for shipment.

Skills

Excellent communication skills

Ability to multi-task

Excellent computer skills

Excellent negotiation skills

Strong product knowledge

Reliability, organization, and attention to detail

Education

High school diploma or GED

Five or more years of related experience

Job description

Newark, CA, USA

Full time

R26_0000019218

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

COMPENSATION

$28.29 - $36.82/Hour

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drives process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

LICENSES & CERTIFICATIONS

• None required.

SUPERVISORY RESPONSIBILITY

No.

BUDGET RESPONSIBILITY

No.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Equal employment opportunity, including veterans and individuals with disabilities.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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