Sr Customer Service Representative

Motion Industries; Pasco (WA); On-site; USD 37,277 - 48,519; Full time

Job summary

Motion Industries in Pasco, WA is seeking a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and place orders with limited supervision. You will leverage deep knowledge of our products and services to ensure accurate delivery and customer satisfaction.

In this role, you will develop relationships with customers, coach less experienced reps, manage pricing within guidelines, and coordinate inventory and shipping to meet expectations.

Qualifications

• High school diploma or GED with at least 5 years of related experience.
• Strong product knowledge and attention to detail.
• Excellent communication, negotiation and time-management skills.

Responsibilities

• Responds to complex inquiries, provides quotes, and handles order entry.
• Places customer orders by phone, fax, email, or in person.
• Negotiate price within parameters to influence gross profit.
• Builds relationships to drive repeat business and improve processes.
• Maintains inventory levels and expedites orders as needed.
• Coaches less experienced representatives and resolves customer issues.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Time management

Excellent computer skills

Excellent negotiation

Strong product knowledge

Education

High school diploma or GED

Job description

Pasco, WA, USA
Full time
R26_0000022983

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

COMPENSATION

$27.06 - $35.22/Hour

JOB DUTIES

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

EEO STATEMENTS

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Equal employment opportunity, including veterans and individuals with disabilities.