Customer Service Representative II

Motion Industries; Bellingham (WA); On-site; USD 28,929 - 35,817; Full time

Job summary

Motion Industries in Bellingham, WA is seeking a Customer Service Representative II to determine and meet customer expectations; you may guide junior reps or support specific customers. Under general supervision, you will handle inquiries, quotes, orders, pricing, inventory support, and order entry, while building relationships and ensuring timely processing.

This role provides a chance to influence gross profit and develop product knowledge.

Qualifications

• HS diploma or GED with 3–5 years related experience.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Place customer orders via phone, fax, email, or counter sales.
• Influences Motion Industries' gross profit by negotiating pricing within approved parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to ensure inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per PO.
• Expedites backorders and prepares orders for shipment.
• Sourcing products from inventory or suppliers to fulfill customer needs.
• Determines cost-effective shipping method for orders.
• May handle customer returns.
• Supports specific customers and assists junior reps as needed.
• Performs other duties as assigned.

Skills

Customer service skills

Communication

Multitasking

Attention to detail

Negotiation

Time management

Strong computer skills

Reliability

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Bellingham, WA, USA

Full time

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

COMPENSATION:

$21.17 - $26.46/Hour

JOB DUTIES :

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Mechanical and power transmission experience preferred.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal employment opportunity, including veterans and individuals with disabilities.