Sr Customer Service Representative

Motion; Roanoke (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation and sick pay

Job summary

Motion seeks a Senior Customer Service Representative to respond to customer inquiries and manage orders with minimal supervision. The ideal candidate will possess strong communication skills, customer relationship management abilities, and the capability to guide less experienced team members.

Candidates should have a high school diploma and five or more years' related experience. Strong negotiation skills and attention to detail, alongside the ability to provide excellent customer service, are essential for success in this role.

Qualifications

• Five or more years of related experience or an equivalent combination.

Responsibilities

• Respond to customer inquiries and place customer orders.
• Develop and broaden relationships with customers.
• Provide coaching to less experienced Customer Service Representatives.
• Determine the most cost effective shipping method for customer orders.

Skills

Excellent communication skills

Ability to multi-task

Excellent negotiation skills

Strong product knowledge

Attention to detail

Education

High school diploma or GED

Job description

Summary

Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

Education & Experience

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

Equal Employment Opportunity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.