Sr Customer Relations Manager

Zachry Group; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Zachry Group in San Antonio, TX, seeks a Salesforce CRM lead to manage configuration and maintenance of the Salesforce platform, drive adoption to improve customer intelligence, and serve as the CRM subject-matter expert across the organization.

You will lead governance, ensure data integrity, organize training, and coordinate ESG data gathering and reporting to customers, working with cross-functional teams to maximize Salesforce value.

Qualifications

• 5–10 years of relevant professional experience.
• Strong analytical, communication, and organizational skills.
• Experience collaborating across business development, operations, and executive leadership.

Responsibilities

• Maintain and oversee the Salesforce system, coordinating with a third-party integration provider and cross-functional stakeholders.
• Identify and gather key data variables for inclusion in Salesforce.
• Optimize Salesforce to improve marketing to current and potential customers.

Skills

Analytical thinking

Communication

Organizational skills

Problem solving

Team collaboration

Self-starter

Customer focus

Data literacy

Education

Bachelor's degree

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Job Description

This position will manage the configuration and maintenance of Zachry’s customer relationship management solution, Salesforce. This role will drive the use and adoption of the Salesforce platform to improve customer intelligence and will serve as the CRM subject-matter expert in the organization. Additionally, this role will manage the collection and communication of data for Zachry’s customer base.

Job Description

This position will manage the configuration and maintenance of Zachry’s customer relationship management solution, Salesforce. This role will drive the use and adoption of the Salesforce platform to improve customer intelligence and will serve as the CRM subject-matter expert in the organization. Additionally, this role will manage the collection and communication of data for Zachry’s customer base.

Responsibilities

• Maintain and oversee the Salesforce system. Working with a third-party integration provider and key cross functional organization representatives.
• Collaborate with key organizational functional leaders to identify and gather key data variables for inclusion in the Salesforce solution.
• Successfully find ways to optimize Salesforce to market effectively to current and potential customers.
• Be an advocate for the Salesforce platform and contribute to knowledge sharing across Zachry’s business units.
• Lead the governance committee of the Salesforce platform and the communication of any related platform or process changes.
• Understand and help facilitate role-based access requirements, adhering to a just-right methodology to protect the data of our customers and partners.
• Organize and hold training sessions on processes for all roles to increase efficiency of usage.
• Lead efforts in continuous education and support of Salesforce, ensuring data integrity, enhancement of data literacy, and assisting in resolving system-related issues.
• Lead the gathering, structuring, and communication of ESG data.
• Collaborate with all Zachry stakeholders to ensure the required communication of ESG data to customers is completed efficiently and effectively.

Qualifications

• Minimum of 5-10 years of relevant professional experience.
• Proven ability to organize multitude of tasks, projects, and information simultaneously.
• Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
• Must have demonstrated great analytical, communication, and organizational skills.
• Strong experience in collaborating across multiple organizational disciplines including business development, operations, and executive leadership.
• Must possess strict attention to detail.
• Demonstrated strength in problem solving.
• Excellent written and verbal communication abilities.
• Strong customer focus and organizational skills.
• Able to operate within a team environment.
• Self-starter that can prioritize, focus, and execute through obstacles.
• Strong business acumen.
• High level of competence with Microsoft Office suite and CRM solutions.

Education

A Bachelor's degree is required.