Sr. Customer Manager- Sam's Club

Mars, Incorporated; Bentonville (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Mars, Incorporated seeks a Sr. Customer Manager to strengthen partnerships with Sam’s Club, focusing on sales strategies and account management. The role demands keen analytical skills and offers opportunities for growth in a collaborative environment. Join a purpose-driven company nurturing talent and business success.

Benefits

Competitive salary and benefits

Access to Mars University for development

Inclusive workplace fostering collaboration

Qualifications

• 3+ years of experience in retail partnerships and sales.
• Strong analytical skills to simplify complex data.
• Fluent in forecasting and using trade management systems.

Responsibilities

• Develop and execute strategies for profitable sales growth.
• Create solutions for seasonal shelving and merchandising.
• Manage customer trade funds effectively.

Skills

Analytical skills

Collaboration

Sales strategy execution

Tools

Nielsen

Trade management systems

Job description

Job Description:

Sam’s Club Sr. Customer Manager serves as the face of the company to develop strong relationships with key stakeholders, unlocking mutual profitable growth for Mars and our retail partners. This role is responsible for leading the development and execution of key account strategies for Sam’s Club across our Immediate and Future Consumption product portfolios.

What are we looking for?

• 3+ years of demonstrable experience in building collaborative partnerships with retail customers and internal sales stakeholders.
• Direct selling and category experience across retailers, with the ability to develop and execute multi-year growth strategies.
• Strong analytical skills and the ability to distill complex data into simple, impactful stories that influence customer strategies.
• Fluent understanding of forecasting, Nielsen/Madrid/Scintilla, and trade management systems.
• Demonstrated bias for action.

What will be your key responsibilities?

• Create and execute customer solutions for profitable sales growth, including seasonal shelving, merchandising, and pricing, aligning with customer objectives, category leadership, and company goals.
• Influence customers to implement solutions through fact-based presentations that deliver mutually beneficial results.
• Execute all agreed-upon solutions with customers, including accurate forecasting and detailed follow-through.
• Manage customer trade funds in compliance with internal and external requirements, continually improving spending effectiveness.
• Provide customers with category insights and recommendations for growth, incorporating customer feedback and potential solutions.
• Lead cross-functional teams to identify opportunities and collaborate on solutions.
• Leverage complex data sources to influence internal and external stakeholder decisions.

What you can expect from Mars

• Work with diverse, talented associates, guided by the Five Principles.
• Join a purpose-driven company committed to building the world of tomorrow.
• Access to industry-leading learning and development, including Mars University.
• Competitive salary and benefits, including a company bonus.

What you can expect from Mars

• A collaborative, fast-paced environment with opportunities to impact business results.
• An inclusive workplace that respects and values your voice.
• An organization focused on associate development and well-being.
• A privately-owned, purpose-driven Fortune 100 company recognized as a great place to work.

#LI-KR4

Mars is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Accommodations are available upon request for applicants with disabilities during the application process. No applicant will be penalized for requesting assistance.