Sr. Customer Growth Manager

Microsoft; Redmond (WA); On-site; USD 106,400 - 203,600; Full time

Job summary

A leading technology company seeks a Sr. Customer Growth Manager to drive revenue and product usage through strategic marketing initiatives. The role involves coordinating cross-functional campaigns, analyzing marketing signals, and leveraging AI for smarter targeting. Ideal candidates will have a Bachelor's degree and extensive experience in integrated marketing and growth strategies. Competitive compensation offered with a range of $106,400 - $203,600 per year.

Qualifications

• 3+ years integrated marketing or related work experience.
• Experience in Growth Marketing, Digital marketing or product management.
• Experience partnering closely with analytics and data science teams.

Responsibilities

• Coordinate prioritization of cross-sell campaigns with multiple teams.
• Drive customer usage by aligning marketing signals with sales priorities.
• Communicate insights into actionable recommendations for leadership.
• Establish feedback loops and set up planning processes.

Skills

Integrated marketing

Growth marketing

Digital marketing

Data analytics

Communication

Education

Bachelor's Degree in Business or related field

Master's Degree in Business or related field

Tools

Reporting tools and platforms

Job description

Overview

Sr. Customer Growth Manager role at Microsoft. The Marketing Experience team is a growth engine focused on driving revenue and product usage through bold creativity, strategic audience engagement, and marketing experiences that deliver real impact. We partner across our sales and product teams to ensure campaigns and activities align to business outcomes, using AI and automation to streamline operations and focus on strategy, innovation, and value delivery. Microsoft’s mission is to empower every person and every organization to achieve more, with a culture based on respect, integrity, accountability, and inclusion.

In alignment with our values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Partner Cross-Functionally: Coordinate between Customer Growth Managers, Analytics, Data Science, Operations and Product Marketing on prioritization of cross-sell campaigns, targeting and success metrics.
• Drive customer usage by aligning marketing signals with sales engagement priorities: use marketing insights to help sales teams identify and prioritize high-potential accounts and enable targeted outreach; collaborate with sales to activate marketing-led engagement strategies that deepen relationships and accelerate product adoption.
• Agility & Influence: shift across multiple priorities and effectively influence stakeholders to adapt execution strategies based on urgency and initiative.
• Communicate Insights & Impact: distill analyses of expansion campaigns into clear, actionable recommendations for senior leadership.
• Drive Continuous Optimization: establish feedback loops with stakeholders and set up planning and reporting processes.
• AI-Driven Innovation: leverage AI to enhance production, delivery, and optimization of expansion campaigns for smarter targeting, faster execution, and deeper insights at scale.
• Experimentation mindset: set up processes for experimentation and work with data science to identify growth opportunities.
• Embody our Culture and Values.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Media, Commerce or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
• 3+ years Growth Marketing, Digital marketing or product management experience.
• Experience partnering closely with Product Marketing, Data Analytics and Data Science teams.
• Experience utilizing reporting tools and platforms to derive insights.

Additional or Preferred Qualifications

• Master's Degree in Business, Marketing, Communications, Economics, Public Relations, Media, Commerce or related field AND 2+ years integrated marketing experience OR Bachelor's Degree AND 5+ years integrated marketing experience OR equivalent experience.
• Business to Business (B2B) experience
• Experience in the cloud industry

Compensation and Application

Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range for specific locations (San Francisco Bay Area and NYC metro). The base pay range for those locations is USD $137,600 - $222,600 per year.

Some roles may be eligible for benefits and other compensation. For more information, see the benefits and pay information page.

Microsoft will accept applications for the role until September 15, 2025.