Sr. Customer Care Associate (Home Health)

HiredFirst; Kailua (HI); On-site; USD 33,488 - 38,220; Full time

Job summary

A healthcare solutions provider is seeking a Sr. Customer Care Associate for Home Health in Kailua, HI. The role involves providing administrative support, handling calls from members and providers, and processing claims. Candidates should have at least 2 years of relevant experience and a high school diploma. This onsite position requires strong computer and organizational skills. The contract lasts 13 weeks, with pay ranging from $736 to $840 per week.

Qualifications

• Minimum 2 years relevant administrative/customer service experience preferred.
• Must be able to work fully onsite.
• Adheres to compliance and vaccination policies.

Responsibilities

• Provide administrative support for Home Health patients and department.
• Handle inbound calls from members and healthcare providers.
• Assist with claims, referrals, and pre-certification processing.

Skills

Strong computer skills

Phone skills

Organizational skills

Education

High school diploma/GED

Job description

Sr. Customer Care Associate – Home Health (Contract)

Location: Kailua, HI 96734
Contract Dates: May 11, 2026 – August 9, 2026 (13 weeks)
Pay: $736 – $840/week

Schedule:

Monday–Friday

8:30 AM – 5:00 PM (8-hour shift)

40 hours per week

Onsite position

Position Summary & Responsibilities:

Provide administrative support for Home Health patients and department

Handle inbound calls from members and healthcare providers

Assist with claims, referrals, and pre-certification processing

Verify eligibility and benefits for various health plans

Enter, update, and maintain accurate records in system

Research and route claim issues for resolution

Requirements:

High school diploma/GED preferred

Minimum 2 years relevant administrative/customer service experience preferred

Strong computer, phone, and organizational skills required

Must be able to work fully onsite

Adheres to Adventist Health compliance and vaccination policies (medical/religious exemptions may apply)