Sr. Customer Care Associate (Home Health)

HiredFirst; Kailua (HI); On-site; USD 41,000 - 55,000; Full time

Job summary

HiredFirst is seeking a Sr. Customer Care Associate – Home Health for a 13-week on-site contract in Kailua, Hawaii.

The role provides administrative support to the Home Health department, handles inbound calls from members and providers, and assists with claims, referrals, and pre-certifications. You will verify eligibility, maintain records, and route claim issues for resolution, requiring a high school diploma and 2 years of related admin/customer service experience along with strong computer,

Qualifications

• High school diploma/GED preferred.
• Minimum 2 years relevant administrative/customer service experience preferred.
• Strong computer, phone, and organizational skills required.

Responsibilities

• Provide administrative support for Home Health patients and department.
• Handle inbound calls from members and healthcare providers.
• Assist with claims, referrals, and pre-certification processing.
• Verify eligibility and benefits for various health plans.
• Enter, update, and maintain accurate records in system.
• Research and route claim issues for resolution.

Skills

Customer service

Administrative support

Phone etiquette

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Sr. Customer Care Associate – Home Health (Contract)

Location: Kailua, HI 96734
Contract Dates: May 11, 2026 – August 9, 2026 (13 weeks)
Pay: $1050/week

Schedule:

Monday–Friday

8:30 AM – 5:00 PM (8-hour shift)

40 hours per week

Onsite position

Position Summary & Responsibilities:

Provide administrative support for Home Health patients and department

Handle inbound calls from members and healthcare providers

Assist with claims, referrals, and pre-certification processing

Verify eligibility and benefits for various health plans

Enter, update, and maintain accurate records in system

Research and route claim issues for resolution

Requirements:

High school diploma/GED preferred

Minimum 2 years relevant administrative/customer service experience preferred

Strong computer, phone, and organizational skills required