Patient Access Scheduling Representative (Outpatient). Full time, Day Shift

Adventist Health; Kailua (HI); On-site; USD 29,000 - 38,000; Full time

Job summary

Adventist Health Castle in Kailua, HI, seeks a patient access professional to facilitate medical and financial clearance, guiding patients through authorization of services and program scheduling.

The role requires handling sensitive information with clinical judgment and strong communication, coordinating with scheduling staff and departments, and supporting payer processes to obtain authorizations and address denials.

Qualifications

• High School Education/GED or equivalent preferred.
• Associate’s/Technical Degree or equivalent combination of education/related experience preferred.
• Two years' healthcare experience preferred.

Responsibilities

• Coordinates and schedules patient care for wellness programs and communicates with scheduling staff and physicians.
• Answers telephone inquiries about referrals and covers front desk duties when needed.
• Collaborates with Patient Financial Services to obtain authorizations per policy and handles retro-authorization/denials.
• Develops wellness communications, updates the website, and supports promotional efforts.
• Performs other job-related duties as assigned.

Skills

Communication skills

Teamwork

Customer service

Education

High School Education/GED

Associate’s/Technical Degree

Job description

Job Description

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.

Job Summary

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' healthcare experience: Preferred

Essential Functions

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

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About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Job Info

• Job Identification: 64317
• Job Category: Associate
• Posting Date: 2026-09-02T18:55:04+00:00
• Job Shift: Day Shift
• Locations: Kailua, HI, United States
• Assignment Category: Full-time regular
• Pay Range: The estimated base pay for this position is $21.38 to $27.90. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department: AH Kailua - Ulukahiki Specialty 103 (AHCS)
• Shift Length: 8.5 Hours