Sr CSE Walmart Inc eCommerce

The Hershey Company; Bentonville (AR); On-site; USD 150,000 - 187,000; Full time

Benefits offered by this job

Health & Wellbeing: Medical, dental, &

401(k) with company match

Paid time off

Wellness programs

Career development programs

Flexible working where applicable

Job summary

The Hershey Company is seeking a Senior SME for Account & Client Management to accelerate digital growth across Walmart and Sam’s Club. This role leads eCommerce strategy, combines data insights with a robust cross-functional approach, and drives profitability while building AI-ready capabilities across the Hershey portfolio.

You will collaborate with Sales, Marketing, and Supply Chain, owning digital shelf health, content optimization, and performance reporting.

Qualifications

• 7+ years of relevant customer-facing experience.
• Hands-on with Walmart Scintilla and MADRID data.
• Proven ability to drive digital and eCommerce metrics.
• AI familiarity with retailer tools.

Responsibilities

• Own the digital growth agenda for Walmart and Sam’s Club.
• Lead agentic commerce and AI readiness initiatives.
• Partner cross-functionally to align sales, marketing and supply chains.
• Provide leadership readouts on performance and risks.

Skills

eCommerce experience

Sales experience

Analytical skills

Cross-functional work

AI fluency

Retail data tools

Tools

Walmart Scintilla

Sam’s Club MADRID

Walmart Connect

Sam’s Connect

Job description

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Requisition Number: 130986

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world. What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

Location

Bentonville, AR

How will you fit in the big picture?

The Sr. CSE, Walmart Inc eCommerce is a net-new individual contributor role responsible for accelerating profitable digital growth for the full Hershey portfolio across Walmart and Sam’s Club. Reporting to the Walmart Inc VP/GM, this role owns the digital growth agenda across eCommerce sales, digital penetration, digital share, and profitability. The position also serves as the team’s eCommerce subject matter expert and voice of the customer, while building Hershey’s understanding of the agentic commerce landscape and helping close a critical capability gap.

What will you do?

Own the Digital Growth Agenda

• Set and deliver digital penetration, digital share, and eCommerce sales targets across Walmart and Sam’s Club while growing profitability.
• Translate digital priorities into customer plans and financial commitments through the Annual Operating Plan, in close partnership with Sales and Marketing.
• Diagnose business dynamics using Walmart Scintilla, Sam’s Club MADRID, and additional data sources to identify and communicate business needs.
• Support assortment execution, item setup, and commercialization strategy.

Lead Agentic Commerce & AI Readiness

• Own Hershey’s point of view on agentic commerce at Walmart and Sam’s Club, including retailer AI assistants such as Sparky, agentic shopping experiences, and external AI discovery.
• Partner cross-functionally to strengthen product attributes and content clarity so the portfolio is AI-ready.
• Build internal capability and educate the team on how shopper behavior and AI visibility should shape planning.
• Champion digital shelf health across product detail page content, imagery, taxonomy, ratings and reviews, search, and in-stock performance to improve conversion.
• Connect content, search, retail media, availability, and reviews into a unified path-to-purchase strategy and actionable customer plans.

Partner Cross-Functionally

• Coordinate across Sales, Category, Marketing, Supply Chain, and Media to move from insight to coordinated execution.
• Partner with the teams that own Walmart Connect and Sam’s Connect relationships to align retail media strategy.
• Provide leadership with clear readouts on digital performance, competitive gaps, emerging risks, and recommended interventions.

Experience: 7+ years of relevant customer-facing experience, with a strong preference for eCommerce. Sales and/or category management experience will also be considered.

• Hands-on proficiency with customer data and commerce platforms, including Walmart Scintilla, Sam’s Club MADRID, Walmart Connect, and Sam’s Connect.
• Demonstrated ownership of digital and eCommerce performance metrics, including penetration, share, and ROAS.
• Strong analytical skills with the ability to turn complex data into clear, actionable commercial stories.
• Proven ability to influence and align cross-functional teams in a matrixed environment.
• AI fluency and familiarity with retailer and external AI tools, such as Sparky, Rufus, ChatGPT, and Gemini.
• Experience with digital shelf and syndication tools and syndicated data.
• Comfort navigating ambiguity and building new capabilities.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

• Comfort navigating ambiguity and building new capabilities.
• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health begin on Day 1.
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
• Growth & Development: Career development programs, learning opportunities, and internal mobility
• Comfort navigating ambiguity and building new capabilities.
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
• Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.

Job Overview

This role is an advanced SME who leads strategic initiatives and high‑impact projects that influence commercial outcomes within Account & Client Management. It independently manages complex client workstreams and serves as a primary expert contact for cross‑functional partners and senior client stakeholders. The role focuses on retaining and expanding key relationships through strategic planning, issue resolution, and solution design. It drives long‑term client satisfaction and measurable business growth.

Accountabilities

1. Lead Strategic Client and Account Workstreams This responsibility owns complex client or account workstreams that have significant impact on business unit performance. It defines scope, milestones, and success measures, coordinating contributions from multiple functions without direct people leadership. This work delivers improvements in revenue, margin, and client satisfaction for high value accounts.
2. Manage High Value Client Relationships as a Senior SME This responsibility serves as a senior subject matter expert for high value accounts on complex commercial or service topics. It leads discussions to understand evolving client needs and aligns internal stakeholders on responses and solutions. This sustains strong, long term relationships and unlocks new growth opportunities within assigned portfolios.
3. Drive Solutions for Complex, Cross Process Client Issues This responsibility diagnoses and resolves client issues that span multiple processes, systems, or stakeholder groups within the business. It analyzes root causes, designs corrective actions, and tracks results to confirm effectiveness. This reduces recurrence, protects client trust, and stabilizes performance across affected accounts.
4. Build Insight Driven Account Plans This responsibility develops or refines account plans using financial data, customer insights, and market information. It identifies growth opportunities, risk areas, and coordinated actions needed from the broader account team. This planning aligns resources and activities to deliver sustained value for both the client and the organization.
5. Represent Account and Client Management in Strategic Cross Functional Initiatives This responsibility provides the client and account management perspective in strategic cross functional projects such as new offerings, service models, or process changes. It defines client requirements, reviews proposed solutions, and validates that outcomes meet customer expectations. This ensures enterprise initiatives support strong client experiences and commercial results.

7+ years

The anticipated base salary range for this role is $149680 to $187100per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information. You may also email a request for accommodation to [e-mail]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.