Sr. Coordinator, Membership Services

Managed Funds Association; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous PTO and federal holidays

Hybrid work schedule

Job summary

The Managed Funds Association, located in New York, is seeking a Senior Coordinator, Membership Services. This pivotal role supports the organization's membership activities, CRM systems, and retention efforts, helping to enhance member experiences.

The ideal candidate will have at least 3 years in a membership-related role, experience with CRM software, and strong communication skills. The position offers generous benefits, including medical, dental, and hybrid work schedules.

Qualifications

• Minimum of 3 years in a membership-related role or similar.
• Experience with member databases and CRMs.
• Strong oral and written communication skills.

Responsibilities

• Key point of contact and administrator for MFA's member database.
• Supports MFA's member retention activity and development.
• Maintains close working relationship with Finance & Accounting.

Skills

Member databases and CRMs

Strong organization skills

Strong oral and written communication

Data visualization and analysis software

Job description

The Managed Funds Association, based in Washington, DC, New York, and Brussels, represents the global alternative asset management industry. MFA’s mission is to advance the ability of alternative asset managers to raise capital, invest, and generate returns for their beneficiaries. MFA advocates on behalf of its membership and convenes stakeholders to address global regulatory, operational, and business issues. MFA’s more than 160 member firms collectively manage nearly $2 trillion across a diverse group of investment strategies.

Job Description

Position Summary: MFA is seeking a Senior Coordinator, Membership Services to provide overall support for the organization’s membership activities by supporting the CRM data system, its integrity and reporting. This position works closely in supporting the membership activities and goals of the COO, VP of Membership & Investor Services, and wider firm. The role provides overall support for the organization’s membership activities by supporting the CRM data system, its integrity and reporting.

Essential Responsibilities: Under manager direction, perform the following responsibilities:

• Key point of contact and administrator for MFA’s member database and CRM systems. Leads innovation with the CRM implementation and creating new opportunities to enhance the membership experience and processes.
• Supports MFA’s member retention activity and development of ideas, programs, and initiatives, to help improve member development and retention, including regular and ad hoc reporting relating to membership.
• Supports MFA’s new member business development.
• Maintains close working relationship with Finance & Accounting to ensure accuracy of membership related data and assist with invoicing.
• Other responsibilities as assigned including, member event support and special projects.

Qualifications

Qualifications and Requirements:

• Minimum of 3 years in a membership related role or similar with a financial services organization.
• Experience with member databases and CRMs.
• Portrays leadership, a strong work ethic, positive attitude, and collaborative work style.
• Strong organization skills, including ability to engage in short- and long-term work planning as an individual and with team.
• Ability to build relationships across teams and stakeholders.
• Strong oral and written communication skills, including ability to translate complex concepts into compelling and audience-appropriate terms without losing accuracy.
• Ability to create strong, visually effective visualizations and presentation for a variety of audiences, including proficiency with analysis and visualization software.
• Commitment to data-driven improvement cycles founded in strong evidence.
• Produce high quality work product in a timely manner.
• Proactive orientation on all aspects of the role.
• Reliability and consistency in the execution of specific responsibilities.

Additional Information

MFA is committed to ensuring equal employment opportunity for all employees, including qualified employment applicants. The company strives to maintain an environment free of discrimination based on race, color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions); age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, educational status, political affiliation, status as unemployed, military status, or domestic violence victim status.

Managed Funds Association offers variety of benefits offerings ranging from medical, dental, vision, Life and Voluntary Insurances. Along with retirement benefits, generous PTO and federal holidays. MFA also currently operating hybrid work schedules.