Sr. Coordinator, Credit (Collections)

Giant Eagle; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Sr. Coordinator for Credit (Collections) to manage customer service related to collection issues, process refunds, and ensure compliance. This role involves monitoring accounts, making calls, and resolving discrepancies while maintaining high organizational standards.

Qualifications

• 3 to 5 years in a Customer Care, AR, or Collections role.

Responsibilities

• Perform collection calls and correspondence in a fast-paced environment.
• Conduct audits and determine corrective actions for compliance.

Skills

Communication

Organizational Skills

Education

Bachelor's Degree in Accounting

Tools

MS Office Suite

VOC software

Job description

Job Summary

As a Sr. Coordinator, Credit (Collections), you will provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and compliance issues. You will monitor and maintain assigned accounts, including making customer calls, account adjustments, small balance write-offs, customer reconciliations, and problem resolution.

Job Description

• Experience Required: 3 to 5 years in a Customer Care, AR, or Collections role
• Education Desired: Bachelor's Degree in Accounting
• Excellent communication skills, verbal and written
• Highly organized with the ability to handle multiple tasks
• Ability to remain calm in stressful situations
• Experience preferred with MS Office Suite and VOC software

Job Responsibilities

• Perform collection calls and correspondence in a fast-paced, goal-oriented collections department.
• Conduct daily and weekly reviews of the Back Office Check Conversion Program, analyze high-risk issues, perform audits, and determine corrective actions. Review the FIS reporting system for images, deposit image-only checks, and handle return check processing functions.
• Perform monthly reviews and audits of the collections system to ensure compliance procedures are followed, and report findings to managers and business leaders.
• Provide correspondence and reports to store regional business leaders, store leaders, TMs, LP, customer service, and front operations.
• Execute special projects as needed.