Sr. Coordinator, Credit (Collections)

Giant Eagle, Inc.; Cranberry Township (Butler County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Sr. Coordinator for Credit (Collections) to manage customer service related to collections, process refunds, and ensure compliance. The role involves handling account adjustments, conducting audits, and maintaining customer relationships in a dynamic environment.

Qualifications

• 3 to 5 years in a Customer Care, Accounts Receivable, or Collections role.

Responsibilities

• Perform collection calls and correspondence in a fast-paced environment.
• Conduct audits and determine corrective actions for high-risk issues.
• Provide reports and correspondence with business leaders and team members.

Skills

Communication

Organization

Problem Resolution

Education

Bachelor's Degree in Accounting

Tools

MS Office Suite

VOC software

Job description

Job Summary

As a Sr. Coordinator, Credit (Collections), you will provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and compliance issues. You will monitor and maintain assigned accounts, including making customer calls, handling account adjustments, small balance write-offs, customer reconciliations, and problem resolution.

Disclaimer: Applicants must reside in the same country as the primary location of the role as outlined in this job posting.

Job Description

• Experience Required: 3 to 5 years in a Customer Care, Accounts Receivable, or Collections role
• Education Desired: Bachelor's Degree in Accounting
• Excellent communication skills, verbal and written
• Highly organized
• Ability to handle multiple tasks and remain calm in stressful situations
• Experience preferred with MS Office Suite and VOC software

Job Responsibilities

• Perform collection calls and correspondence in a fast-paced, goal-oriented collections department.
• Review and analyze high-risk issues through daily and weekly reviews of the Back Office Check Conversion Program, conducting audits and determining corrective actions. Review the FIS reporting system to analyze images, send image-only checks for deposit, and perform other return check processing functions.
• Conduct monthly reviews and audits of the collections system to ensure compliance procedures are followed, reporting findings to managers and business leaders.
• Provide correspondence and reports with store regional business leaders, store leaders, team members, loss prevention, customer service, and front operations.
• Perform special projects as needed.