Sr Contract Lifecyle Management Analyst

SECU; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

SECU in Raleigh, NC seeks a Senior CLM Analyst to support Contract Lifecycle Management across the Contracts team. You will log, analyze, and monitor agreements, administer contract records, configure workflows, and provide user support within the CLM platform.

The role collaborates with VP – Contract Administration, develops reports and metrics, supports software upgrades, and maintains system documentation while protecting confidential information in a dynamic financial services environment.

Qualifications

• 5+ years of experience in contracts or CLM.
• Four-year degree from an accredited college or university.
• Excellent reading and language comprehension with attention to detail.
• Excellent communication and customer service skills.
• Ability to organize work, prioritize tasks, and work independently.
• Knowledge of financial institution systems and processes.
• Highest level of integrity and objectivity.
• Ability to adapt to changing departmental demands.
• Dedication to SECU philosophy and work ethic.
• Proficiency with Microsoft Office Suite.
• Must be able to speak English fluently.
• Ability to collaborate with coworkers and vendors cordially.

Responsibilities

• Log, analyze, and monitor agreements to identify trends, issues, and improvements.
• Administer and maintain contract records, system configurations, workflows, users, groups, roles, and permissions.
• Configure and optimize workflows, reports, dashboards, and other CLM functionalities.
• Provide user support for CLM platform.
• Develop and maintain reports and metrics for operations and management.
• Support software upgrades, testing, implementations, and continuous improvement.
• Develop and maintain system documentation, procedures, and best practices.
• Understand and utilize SECU’s contract management software and adapt to changes.
• Collaborate with the VP – Contract Administration to implement changes.
• Handle special projects and maintain confidentiality.

Skills

Contract lifecycle management

Attention to detail

Communication skills

Microsoft Office Suite

Fluent English

Education

Bachelor's degree

Tools

Conga Contracts Management Software

REST API

Power BI

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

PURPOSE

The Sr. CLM Analyst will be part of the operation of the Contracts team and will be responsible for assisting with Contract Lifecycle Management (CLM).

DUTIES

• Log, analyze, and monitor agreements reviewed by Contracts to identify trends, issues, and improvement opportunities.
• Administer and maintain contract records, system configurations, workflows, users, groups, roles, and permissions within the CLM platform.
• Configure and optimize workflows, reports, dashboards, and other CLM functionalities.
• Provide user support.
• Develop and maintain reports and metrics for operational and management reporting.
• Support software upgrades, testing, implementations, and continuous improvement initiatives.
• Develop and maintain system documentation, procedures, and best practices.
• Understand and utilize SECU’s contract management software, adapt to evolving software functionality and stay abreast of an ever-changing technical environment.
• Work closely with the VP – Contract Administration to communicate ideas and implement changes when needed.
• Act in a professional manner on and off the job and be courteous and discreet in the performance of duties and hold information in strict confidence.
• Accept special projects and perform other tasks as assigned.

REQUIREMENTS

• 5+ years of experience.
• Four-year degree from an accredited college or university.
• Excellent reading and language comprehension skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to organize work, prioritize multiple tasks, and perform routine duties independently.
• Knowledge of financial institution systems and processes.
• Highest level of integrity and objectivity.
• Ability to remain flexible and adapt to changing departmental demands.
• Dedication to SECU philosophy and work ethic.
• Proficiency with Microsoft Office Suite.
• Must be able to speak English fluently.
• Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors.

PREFERRED SKILLS AND EXPERIENCE

• Experience in a position involving contract management.
• Experience with Conga Contracts Management Software or other contract management software.
• Experience with Rest API and Power BI.

JOB ENVIRONMENT

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

• Must be able to comprehend phone calls and carry out verbal and written instructions.
• May require a substantial amount of sitting.
• Must be able to use hands and fingers to press keys on a computer keyboard to enter or retrieve information or press telephone key pad and lift receiver.
• Must be able to lift up to 30 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.