Sr Consumer Communications Specialist

BOK Financial Corporation; Tulsa, Northern (OK, KY); On-site; USD 65,000 - 80,000; Full time

Job summary

BOK Financial Corporation is seeking a Sr Consumer Communications Specialist to lead employee communications for the Consumer Banking division. You will plan messages and manage channels across newsletters, intranet, and other internal platforms, collaborating with middle management to support division goals.

We value clear writing, AP-style editing, and the ability to translate complex financial concepts into accessible content, with emphasis on accuracy, organization, and stakeholder

Qualifications

• Bachelor’s degree in Public Relations, Marketing, or Communications emphasis and 3+ years in public relations, marketing or communications and community relations; or equivalent education/experience.
• Consumer banking experience preferred.
• Excellent writing skills with ability to research stories, develop narrative, and produce finished product.
• Knowledge of AP-style copywriting and editing.
• Strong ability to communicate complicated concepts in simple terms.
• Strong organization and planning skills.
• Strong knowledge of Communications, Journalism and Public Relations.
• Excellent interpersonal and communications skills.
• Excellent PC and software application skills (Word, Outlook, Excel).
• Familiarity with supporting software (Photoshop, InDesign, FrontPage).
• Comfort with business and financial concepts.

Responsibilities

• Manage and deliver employee communications through newsletters, announcements, and weekly reminders.
• Build relationships with stakeholders to support division communication goals and priorities.
• Develop and execute communication strategies that promote key initiatives across the Consumer division.
• Create and adapt content for newsletters, intranet articles, and other internal channels.
• Maintain organized systems for archiving and managing employee communications.
• Identify story opportunities and recommend effective channels and timing for communications.

Skills

Writing skills

AP style

Communication

Organization

Public relations

Interpersonal skills

Excel

Education

Bachelor’s Degree in Public Relations/Marketing/Communications

Tools

Photoshop

InDesign

FrontPage

Job description

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Sr Consumer Communications Specialist

Location: Tulsa -TUL

Areas of Interest: Consumer Banking

Pay Transparency Salary Range: Not Available

Application Deadline: 09/11/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

BOK Financial is a leading financial services organization offering comprehensive banking, investment, and wealth management solutions across multiple markets. We focus on long-term performance, strong risk management, and delivering reliable financial expertise to the clients and communities we serve. Our regional strength and diversified business model allow us to grow strategically while maintaining stability and consistency. We remain committed to providing high-quality financial services that support the evolving needs of individuals, businesses, and institutions.

Job Description

The Sr Consumer Communications Specialist is primarily responsible for planning employee communications and managing communication channels for the Consumer Banking division of BOK Financial. This includes the development of communication messages that will be used for internal audiences that align with, support and enhance the goals and objectives of BOK Financial and the Consumer Banking division; sources and creates content that will be distributed to Consumer division employees in a variety of channels including the division’s weekly employee newsletters, companywide intranet site, and other channels as designed. Works closely with middle management in the Consumer division in the development and management of communication content. Works with various Consumer Banking stakeholders to support ongoing projects, initiatives and special events. Provides support in managing numerous company and department systems such as the intranet‑based employee newsletter and other platforms.

Team Culture

Our culture is all about putting our clients first and embracing innovation. We prioritize personalized and efficient interactions, ensuring that every client feels valued and understood. We value gathering employee feedback and work together to keep our skills sharp with regular training on banking rules and guidelines. Our leaders are committed to developing their teams, with a strong belief that their best work is still ahead.

How You'll Spend Your Time

• You will manage and deliver employee communications through newsletters, announcements, and weekly reminders.
• You will build relationships with stakeholders to support division communication goals and priorities.
• You will develop and execute communication strategies that promote key initiatives across the Consumer division.
• You will create and adapt content for newsletters, intranet articles, and other internal channels.
• You will maintain organized systems for archiving and managing employee communications.
• You will identify story opportunities and recommend effective channels and timing for communications.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Public Relations, Marketing, or Communications emphasis and 3+ years previous experience in public relations, marketing or communications and community relations; or equivalent combination of education and experience. Consumer banking experience preferred.

• Excellent writing skills, with demonstrated ability to research stories, develop narrative, and produce finished product.
• Knowledge of AP-style copywriting and editing
• Strong ability to communicate complicated concepts and technical data in simple terms
• Strong organization and planning skills
• Strong knowledge of Communications, Journalism and Public Relations
• Excellent interpersonal and communications skills
• Excellent PC and software application skills (Word, Outlook, Excel)
• Familiarity with supporting software applications (Photoshop, InDesign, FrontPage)
• Comfort level with business and financial concepts

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segment: Risk Management, Bank, Banking, Finance