SR. Community Manager

LSA Management; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player in property management is seeking a dynamic Community Manager to oversee operations and enhance resident satisfaction. This role involves collaborating with leadership to set community goals while ensuring financial growth and a positive living environment. The ideal candidate will have extensive experience in multifamily property management, strong leadership abilities, and a knack for resolving resident concerns. Join a forward-thinking company dedicated to creating value for residents and team members alike, and contribute to their ambitious growth plans in a supportive and inclusive atmosphere.

Benefits

401(k) with matching

Dental insurance

Health insurance

Vision insurance

Employee assistance programs

Flexible schedule

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Qualifications

• 3-5 years in Multifamily property management with proven leadership skills.
• Experience with Fair Housing regulations and LIHTC is required.

Responsibilities

• Oversee daily operations and ensure resident satisfaction.
• Drive financial growth and implement strategies for retention.
• Collaborate with leadership to align community goals.

Skills

Multifamily property management

Leadership

Communication skills

Resident concern resolution

Ability to work under pressure

Professional appearance

Microsoft Office proficiency

Tools

Yardi

RealPage

Job description

Who is LSA Management? LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term focus on quality and impact, creating a unique opportunity to add value to residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.

The Opportunity As a Community Manager at LSA Management, you will play a crucial role in ensuring resident satisfaction and community profitability. You will oversee daily operations, foster a positive living environment, and drive financial growth. You will work closely with senior leadership to align community goals with company objectives, ensuring a seamless and efficient management process.

The Skillset

• 3-5 years in Multifamily property management
• 2+ years as a community/property manager
• Skilled in resolving resident concerns
• Proven leadership experience
• LIHTC and Tax Credit knowledge preferred
• Strong communication skills
• Ability to interact with senior executives
• Works well under pressure
• Professional appearance
• Proficiency in Microsoft Office

Experience:

• 3 years in property management (Required)
• 3 years with Fair Housing regulations, LIHTC (Required)
• 3 years with Yardi and/or RealPage experience (Required)
• 5 years as a Community Manager (Required)

Responsibilities:

• Assess the community's financial health and resident satisfaction.
• Collaborate with leadership to understand community goals and challenges.
• Familiarize yourself with company policies and procedures.
• Implement strategies to improve resident satisfaction and retention.
• Drive financial growth through effective marketing and leasing.
• Foster a collaborative and inclusive team environment.
• Achieve 0% rent delinquency.
• Align community operations with company goals.
• Build and maintain strong relationships with residents and team members.

Job Type:

• Full-time
• Pay: $55,000 - $65,000 per year

Benefits:

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible schedule and spending account
• Life insurance
• Paid time off and parental leave
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8-hour shifts, Monday to Friday
• Saturdays based on property needs