Sr. Community Association Manager

Associa; Corona (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

Associa in Corona, CA is seeking a Community Manager II to oversee the operation of a residential association on-site. You will coordinate with homeowners, vendors, and the board to ensure compliance with management agreements and company policies.

This role requires strong MS Office skills, an associate degree (bachelor preferred), and 0–3 years in community association experience. It is full-time, on-site with opportunities for travel as needed.

Qualifications

• Proficient with MS Office (Word, Excel, Outlook) and standard business correspondence.
• Familiar with HOA/community association operations and board interfaces.
• Excellent written and verbal communication.
• Time management and attention to detail.
• Self-motivated and team-oriented.

Responsibilities

• Supervise operation and administration of the Association.
• Liaise with Board of Directors and homeowners.
• Prepare Board packages and maintain files.
• Monitor financials and annual budget processes.
• Oversee procurement and vendor management.
• Coordinate and oversee inspections and architectural reviews.
• Attend Board meetings and community events.
• Ensure compliance with management agreements.

Skills

MS Office

HOA knowledge

Customer service

Education

Associates Degree Required

Bachelors Degree Preferred

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties And Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation

$80,000-$85,000 /annually;direct experience highly considered.

Employment Type

Full-time

Work Location

1285 Corona Pointe, Corona, Ca

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• Associates Degree Required
• Bachelors Degree Preferred
• 0 – 3 years of Community Association experience

Certifications or Licenses

Industry Specific Certification

Location Specific License

Location Specific License

Travel Requirements

Travel may be required

Working Conditions

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
• Overtime may be required
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.