Senior Community Manager

Associa; Signal Hill (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Associa is hiring a Community Manager II to oversee a portfolio of communities on-site in Signal Hill, CA. You will supervise operations, liaise with homeowners and the Board, and manage administrative duties per the management agreement.

The role requires knowledge of HOA practices, strong communication, and experience with budgets, vendor oversight, and delinquency management. Travel and other duties as assigned may apply.

Qualifications

• Associates Degree required.
• Bachelor’s degree preferred.
• 0–3 years of Community Association experience.
• Knowledge of communities, property/real estate, and HOA practices.
• Strong written and verbal communication skills.

Responsibilities

• Supervise the operation and administration of the Association per the management agreement.
• Serve as primary liaison with the Board of Directors and homeowners as needed.
• Direct administrative and management duties per the Board's requests.
• Utilize tools like calendars, budgets, and agendas to support operations.
• Review monthly financial reports and prepare management summaries.
• Advise the Board on major capital expenditures for property upkeep.
• Monitor delinquency rates and collections within the portfolio.
• Attend Board meetings and assist with community events as required.
• Prepare Board packages within established time frames.

Skills

Customer service

Professional communication

Time management

Conflict resolution

Property/HOA knowledge

Self-motivated

Team player

Education

Associates Degree required

Bachelors Degree preferred

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties and Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 database, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation

$80,000-$90,000 /annually;direct experience highly considered.

Employment Type

Full-time

Work Location

2698 Junipero Ave Suite 101-A Signal Hill, CA 90755

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

Associates Degree Required

Bachelors Degree Preferred

0 – 3 years of Community Association experience

Certifications or Licenses

• Industry Specific Certification
• Location Specific License

Travel Requirements

Travel may be required

Working Conditions

Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.

Overtime may be required.

Frequent social interaction.

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.