Sr. Communications Specialist - PSLD

Caterpillar Financial Services Corporation; Peoria (IL); On-site; USD 90,000 - 125,000; Full time

Job summary

Caterpillar Inc. is seeking a Sr. Communications Specialist to partner with the Global Service team, translating complex service topics into compelling narratives for stakeholders across the enterprise.

You will support executive communications and dealer/ technician initiatives, shaping storytelling that aligns with strategic priorities. You will collaborate with global teams, manage multiple priorities, and apply measurement practices to improve outcomes while maintaining confidentiality of

Qualifications

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business or related field.
• 5+ years of experience in Communications, Public Relations or related role.
• Ability to translate complex technical concepts into business narratives for non-technical audiences.
• Experience supporting internal and external communications, executive communications and thought leadership.

Responsibilities

• Serve as communications advisor for Global Service leadership within Caterpillar’s Product Support & Logistics Division.
• Develop communication strategies aligning with executive priorities and organizational goals.
• Provide messaging counsel, assess risks, stakeholder impact and timelines across stakeholders.
• Create and manage internal communications content, ensuring branding consistency across channels.

Skills

Project management

Translate technical concepts

Executive communications

Internal and external comms

AI tools & prompts

Global teams collaboration

Measurement & analytics

Education

Bachelor's degree in Communications/Marketing/Journalism/Public Relations/Business

Job description

Career Area:

Communications

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar has an exciting opportunity for a Sr. Communications Specialist to join the Product Support & Logistics Division (PSLD). In this role, you will serve as the primary communications partner for the Global Service team, helping translate complex service technology initiatives into compelling narratives that resonate across the enterprise and beyond.

You will play a key role supporting senior leaders and bringing to life the stories behind Caterpillar's dealer service strategy, technical dealer training, and dealer technician recruiting initiatives, helping stakeholders understand the critical role the Global Service team plays in developing the solutions that solve customer challenges.

This position requires someone who can quickly understand technical concepts, connect business strategy to outcomes, and create impactful communications that elevate the work of the Global Service team.

What You Will Do

Executive Partnership & Communications Advisory

• Serve as the communications advisor for the Global Service leadership team in Caterpillar’s Product Support & Logistics Division.
• Develop communication strategies that support executive priorities and organizational objectives.
• Provide counsel on messaging, communication risks, stakeholder considerations, and organizational impact.
• Manage communication priorities, workflows, timelines, and deliverables across multiple stakeholders.

Internal Communications

• Collaborate with internal stakeholders and advise on the suitability of approaches for communication efforts.
• Track and analyze metrics to measure the effectiveness of internal communications.
• Create content for employee communication channels; ensuring that messaging and branding are consistent across all channels.
• Develop and distribute communications materials, such as written communications, presentation materials, etc. to deliver key messages.

What Will Set You Apart

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field (or equivalent experience).
• Five or more years of experience in Communications, Public Relations, Executive Communications, or a related field.
• Strong project management skills with the ability to manage multiple stakeholders, priorities, and deadlines.
• Proven ability to translate highly technical concepts into meaningful business narratives for non-technical audiences.
• Experience supporting both internal and external communications (executive communications, thought leadership initiatives, speaking engagements, media opportunities).
• Familiarity with generative AI tools and prompting techniques used for research, content creation, and communications planning.
• Experience working with global teams and stakeholders across multiple regions is preferred.
• Ability to maintain confidentiality and navigate sensitive business information.

Skills Required

• Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.

Level Working Knowledge:

• Under guidance, reports measurement results in actionable form to management.
• Interprets and analyzes results vs. established benchmarks.
• Establishes short-range and long-range improvement goals for own function.
• Uses assigned measurements for own function or specialization.
• Under guidance, develops action plans to achieve those goals.

Establishing and Maintaining Trust:

Knowledge of developing and maintaining trust; ability to develop trusting relationships and provide solicited, respected and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities.

Level Working Knowledge:

• Delivers timely, quality advice in specific business areas to satisfy stated client needs.
• Participates in consulting projects that enhance the building of trusting and loyal business relationships.
• Provides accurate subject matter or process knowledge for typical service offerings in specific client business areas.
• Explains how to enhance business relationships and provide effective advice.
• Demonstrates basic competence and sound general business knowledge within an industry's specific area of expertise.

Interpersonal Relationships:

Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative