Senior Program Manager, Flex SSD, BOSS

Amazon; Tempe (AZ); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is building a world-class last mile operation and seeks a seasoned program manager to own the roadmap for improving Flex business metrics and to collaborate with finance, marketing, capacity management, data science, engineering, and program management on strategic initiatives.

You will influence stakeholders, manage trade-offs, and align senior leadership on inputs, outputs, and priorities to deliver high-quality solutions on time.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own the road map for improving Flex business metrics.
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.
• Effectively influence stakeholders through collaboration and effective prioritization
• Make difficult resource trade-offs and align Director and senior-level leadership on inputs, outputs, and priorities.
• Own key performance indicators and work closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves.
• Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.

Skills

Program management

Data-driven decisions

Stakeholder management

Cross-functional collaboration

Leadership communication

Education

MBA or Master's degree

Tools

General AI tools

Job description

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

Key job responsibilities

• Own the road map for improving Flex business metrics.
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.
• Effectively influence stakeholders through collaboration and effective prioritization
• Make difficult resource trade-offs and align Director and senior-level leadership on inputs, outputs, and priorities.
• Own key performance indicators and work closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves.
• Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10565781