Sr Commercial Operations Analyst

Lubrizol IMEA; Wickliffe (OH); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary with bonus plans

Flexible work environment

Learning and development opportunities

Career growth

Inclusive culture

Job summary

Lubrizol Corporation is seeking a Senior Commercial Operations professional to own SIP cycle planning, coordinate cross-functional efforts, and manage CRM enhancements. The role requires collaboration across HR, Finance, IT, and regional sales leadership to ensure aligned incentive plans and governance.

You will drive process automation, maintain dashboards, and serve as the commercial focal point for policy exceptions and CLM governance, in a hybrid global environment.

Qualifications

• 5+ years in commercial operations or sales operations in a multinational.
• Strong stakeholder management across HR, Finance, Legal, IT, and Commercial.
• Experience handling confidential Sales Incentive Planning processes.
• Excellent organizational skills with multi-workstream focus.
• Experience with process automation tools like Power Automate.
• Ability to define business requirements and collaborate with IT/digital teams.
• Excellent written and verbal communication.

Responsibilities

• Own and coordinate SIP cycle globally with calendars and regions.
• Partner with HR and Finance during SIP design.
• Manage SIP exception processes with approvals and tracking.
• Drive improvements and automation of SIP processes.
• Maintain SIP dashboards with accurate performance data.
• Own CRM enhancement backlog and prioritize initiatives.
• Coordinate between stakeholders, CRM standards, IT and digital teams.
• Monitor CRM roadmaps and manage expectations.
• Maintain commercial policy documentation and governance alignment.
• Manage policy exceptions (MOQs, terms, ownership) and reviews.
• Support governance processes like product obsolescence and CLM.
• Own Commercial Excellence communication infrastructure and training repositories.

Skills

Stakeholder management

Sales operations

Process automation

Documentation and governance

CRM liaison

Tools

Power Automate

Power BI

Salesforce

Job description

Date: Jul 1, 2026

Location

Wickliffe, OH, U.S. (44092-2298) or Hazelwood, DER, GB (DE56 4AN). Hybrid role (4 days in the office).

Company

Lubrizol Corporation

Travel

Limited

How You’ll Make An Impact

• Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.
• Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.
• Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.
• Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.
• Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.
• Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.
• Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.
• Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.
• Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.
• Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.
• Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).
• Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.

Required Qualifications

• Proven experience (min. 5 years) in commercial operations, account management, sales operations, or business operations within a complex multinational environment.
• Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial).
• Experience handling confidential and sensitive processes such as Sales Incentive Planning.
• Strong organizational skills with the ability to manage multiple workstreams with high attention to detail.
• Experience with process automation tools (e.g., Power Automate) and data‑driven workflows.
• Ability to define business requirements and collaborate effectively with IT and digital teams.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce).
• Familiarity with Sales Incentive Planning processes.
• Experience with Power BI or similar tools.
• Background in specialty chemicals or B2B environments.
• Prior commercial or sales experience.

Your Work Environment

Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.

Benefits

• Competitive salary with bonus plans.
• Flexible work environment.
• Learning and development opportunities.
• Career growth.
• Inclusive culture.

Job Segment

CRM, Operations Manager, Relationship Manager, Sales Operations, Technology, Operations, Sales, Customer Service