Global SIP & CRM Operations Lead

Lubrizol IMEA; Wickliffe (OH); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary with bonus plans

Flexible work environment

Learning and development opportunities

Career growth

Inclusive culture

Job summary

Lubrizol Corporation is seeking a Senior Commercial Operations professional to own SIP cycle planning, coordinate cross-functional efforts, and manage CRM enhancements. The role requires collaboration across HR, Finance, IT, and regional sales leadership to ensure aligned incentive plans and governance.

You will drive process automation, maintain dashboards, and serve as the commercial focal point for policy exceptions and CLM governance, in a hybrid global environment.

Qualifications

• 5+ years in commercial operations or sales operations in a multinational.
• Strong stakeholder management across HR, Finance, Legal, IT, and Commercial.
• Experience handling confidential Sales Incentive Planning processes.
• Excellent organizational skills with multi-workstream focus.
• Experience with process automation tools like Power Automate.
• Ability to define business requirements and collaborate with IT/digital teams.
• Excellent written and verbal communication.

Responsibilities

• Own and coordinate SIP cycle globally with calendars and regions.
• Partner with HR and Finance during SIP design.
• Manage SIP exception processes with approvals and tracking.
• Drive improvements and automation of SIP processes.
• Maintain SIP dashboards with accurate performance data.
• Own CRM enhancement backlog and prioritize initiatives.
• Coordinate between stakeholders, CRM standards, IT and digital teams.
• Monitor CRM roadmaps and manage expectations.
• Maintain commercial policy documentation and governance alignment.
• Manage policy exceptions (MOQs, terms, ownership) and reviews.
• Support governance processes like product obsolescence and CLM.
• Own Commercial Excellence communication infrastructure and training repositories.

Skills

Stakeholder management

Sales operations

Process automation

Documentation and governance

CRM liaison

Tools

Power Automate

Power BI

Salesforce

Job description

Lubrizol Corporation is seeking a Senior Commercial Operations professional to own SIP cycle planning, coordinate cross-functional efforts, and manage CRM enhancements. The role requires collaboration across HR, Finance, IT, and regional sales leadership to ensure aligned incentive plans and governance.

You will drive process automation, maintain dashboards, and serve as the commercial focal point for policy exceptions and CLM governance, in a hybrid global environment.