Global Change Management Leader, Customer Experience CoE

Lubrizol Corporation; Wickliffe (OH); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Inclusive and empowering work environment

Job summary

Lubrizol Corporation is seeking a Global Change Management Leader for Customer Experience to manage transformative initiatives. This role involves leading enterprise-wide changes in Customer Experience and Order-to-Cash through strategic frameworks and stakeholder engagement.

The ideal candidate will possess a Bachelor's degree and have over 10 years of progressive change management experience, demonstrate expertise in methodologies like Prosci, and be adept at influencing stakeholders across all levels.

The position is based in Wickliffe, Ohio, and offers a hybrid work model with minimal travel.

Qualifications

• Minimum of 10 years of experience in enterprise change management.
• Proven experience leading large-scale change initiatives.
• Expertise in methodologies like Prosci/ADKAR and Kotter.

Responsibilities

• Lead enterprise-wide transformation efforts in Customer Experience and Order-to-Cash.
• Develop global change management strategies.
• Facilitate stakeholder analyses and readiness evaluations.

Skills

Change management methodologies

Strategic thinking

Communication skills

Stakeholder engagement

Program management

Education

Bachelor’s degree in Business, Organizational Development, or related field

Tools

SAP

CRM

Workflow automation tools

Job description

Global Change Management Leader, Customer Experience CoE

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact – on your career, your community, and the world around you.

Travel: Minimal travel as required for training, workshops, and project meetings

Job Type: Permanent, 4 days in the office – 1 day flexible

How You’ll Make an Impact

As a Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

In this role, you will:

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
• Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
• Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
• Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
• Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications that Enable Your Success

• Bachelor’s degree in Business, Organizational Development, Change Management, or a related field.
• 10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
• Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
• Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
• Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Advanced program management, problem-solving, and risk assessment capabilities.
• Experience designing and delivering training, communication, and engagement strategies at scale.

Preferred Qualifications that Drive You Forward

• Advanced degree in a relevant field.
• Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
• Experience in chemical, manufacturing, or supply chain industries.
• Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment

At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:

• Use of computers and digital collaboration tools in a hybrid work environment
• Participation in virtual and in-person workshops, training sessions, and meetings
• Engagement with global teams across multiple time zones
• Adherence to company safety, compliance, and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.

Benefits that Empower You

• Work in a respected, industry-leading multinational company within Berkshire Hathaway
• A culture of accountability, empowerment, inclusion, and diversity
• Competitive compensation and benefits package
• Opportunities for professional development, learning, and global career mobility
• Meaningful work contributing to sustainable and innovative solutions