Sr. Collections Representative - AR Follow Up

TEKsystems; Philadelphia (Philadelphia County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an AR Follow Up Representative to join their dynamic team. This hybrid role offers the opportunity to work both remotely and onsite, allowing for flexibility in your schedule. You will be responsible for resolving patient accounts, managing insurance claims, and ensuring timely payments. With a competitive pay structure and a range of benefits including medical, dental, and 401(k), this position provides a solid foundation for your career growth. If you have a passion for healthcare billing and a knack for problem-solving, this could be the perfect fit for you.

Benefits

Medical, dental & vision

401(k) with pre-tax and Roth options

Life Insurance

Disability insurance

Employee Assistance Program

PTO, Vacation, Sick Leave

Transportation benefits

Qualifications

• 2-5 years AR Follow-Up experience required.
• Experience with denials and claims appeals is essential.

Responsibilities

• Responsible for timely resolution of patient accounts.
• Research and follow up on collection calls to insurers and parents.
• Review and resolve denied or underpaid claims.

Skills

AR Follow-Up

Insurance Authorizations

ICD-10

CPT Codes

Medical Insurance & Billing Knowledge

Denials Follow-Up

Tools

EPIC system

Job description

As the AR Follow Up Representative

If you're ready to explore the next step in your career, you'll enjoy:

• Career Opportunities: Tons of growth opportunities for your career
• Standard Hours: Hybrid opportunity. Monday-Friday (8:00 am - 6:00 pm, flexible between these hours)
• Onsite Day: Wednesday (9:00 am - 5:00 pm)
• Remote Days: Monday, Tuesday, Thursday, and Friday (flexible start time between 7:00 am - 9:00 am EST)
• Competitive Pay: $30.00+ an hour
• Expedited Interviews: Access to additional resume support and pre-interview questions

A Day in the Role

• Responsible for timely resolution of patient accounts.
• Research account balances and follow up with collection calls to insurers and parents.
• Review claims with no response, denied, or underpaid claims, and resolve denials or file appeals as necessary.
• Ensure all collection activities are fully documented in the patient accounting system and identify trends for timely resolution.
• Work independently or as part of a project team, possibly handling hospital, professional, or home care claims.
• Submit claims to insurance carriers according to guidelines using current technology.
• Resolve patient insurance balances by analyzing denials and using payer requirements to obtain payment.
• Utilize payer portals, remits, and calls to understand and resolve denials.
• Perform adjustments as needed and escalate trends to management.
• Review data sets including CPT, ICD-10, HCPCS codes, and other payer-related information.
• Prioritize work based on department needs and leadership guidance.
• Route accounts to relevant departments to address denials and advise on contractual issues.

Necessary Skills and Strengths

• AR Follow-Up, AR Specialist, Follow-Up Representative, Insurance Authorizations, ICD-10, CPT Codes, Medical Insurance & Billing Knowledge, Denials Follow-Up

Core Experience

• 2-5 years AR Follow-Up experience
• EPIC system proficiency
• Experience working with denials and claims appeals
• Home Health Claims experience is a big plus

Pay and Benefits

The pay range is $30.00 - $40.00/hr. Eligibility for benefits depends on job classification and employment duration, and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Disability insurance
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Workplace Type

This is a hybrid position based in Philadelphia, PA.

Application Deadline

Closing date: May 9, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation. With over 80,000 team members serving more than 6,000 clients globally, we are committed to delivering business outcomes and making a positive impact in communities. Learn more at TEKsystems.com.

TEKsystems and TEKsystems Global Services are part of Allegis Group, an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.