Sr. Collaboration Systems Administrator

Alteryx; South Gate (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Alteryx Inc. seeks a senior technical leader to own the collaboration and end-user service platforms used by employees. You will drive platform administration, roadmaps, and self-service enablement across Slack, Jira, Confluence, and related tools.

You will champion AI-driven knowledge bases and automation to reduce ticketing friction while ensuring governance and auditable data. Collaboration with IT, HR, and business units is essential to succeed.

Qualifications

• Senior technical owner of collaboration and support platforms used by employees.
• Experience building and refining end-user workflows and self-service experiences.
• Ability to design AI-driven knowledge bases and automated resolutions.
• Proven ability to manage platform roadmaps and intake for platform enhancements.
• Strong governance, audibility, and reporting to leadership.

Responsibilities

• Own platform administration for Slack, ESM/Ticketing, and related tools.
• Aggregate usage data and feedback to shape ongoing platform roadmaps.
• Design intuitive workflows and self-service channels across platforms.
• Deploy AI and automation to enable zero-touch resolutions and user empowerment.
• Build integrations via REST APIs, webhooks, and native hubs to automate user lifecycles.

Skills

Platform Administration

Roadmap Development

Intake Management

Workflow Design

AI & Automation

Cross-functional Collaboration

Tools

Slack

Jira

Confluence

DocuSign

JumpCloud

Workday

Job description

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. We are on a mission to radically improve how our employees interact with IT and business services.

Reporting directly to the Sr. Director, End User Services, you will be the technical owner and primary advocate for the collaboration and support platforms that drive our employees' daily productivity—including our employee service/ticketing/virtual agent ecosystem, Slack, Jira, Confluence, and more. This is a senior technical, hands-on role that serves as a key pillar of our broader End User Services team. You will work in tight alignment with end-user support, system operations, and other IT and business functions to drive the ongoing administration, enablement, and strategic enhancement of these systems.

We are seeking a forward-thinking, innovative technologist who cares deeply about the end-user journey. You will serve as the central point of intake for platform enhancement requests, developing roadmaps that anticipate requirements and ensure our tools exceed employee needs before a problem is ever brought forward. You will have ownership of the digital workplace experience, designing consumer-grade self-service experiences, deploying AI and automation, and eliminating friction across all platforms - while balancing this drive for employee satisfaction with the discipline to ensure our ecosystem remains governed, auditable, reportable, and accountable.

Key Duties and Expectations

• Holistic Platform Administration & Ownership: Serve as the primary technical administrator and subject matter expert for our core employee technology stack (Slack, ESM/Ticketing, Virtual Agents, Jira, Confluence, DocuSign, etc.).
• Proactive Enhancement & Intake Management: Act as the central hub for platform enhancement requests. Analyze support trends, usage data, and business feedback to anticipate future needs, driving an ongoing roadmap that evolves these platforms to exceed employee expectations proactively.
• Employee-Centric Workflow & Enablement: Build intuitive workflows, communication channels, and service requests. Partner with cross-functional teams to drive enablement, stripping away legacy complexities to design processes that prioritize speed, simplicity, and seamless collaboration.
• Next-Gen Self-Service & AI: Think beyond the traditional IT ticket. Deploy and optimize virtual agents (e.g., within Slack), AI-driven knowledge bases, and smart automation to enable 'zero-touch' resolutions and empower users to confidently solve their own problems.
• Integrations & Automation: Build and maintain seamless integrations (via REST APIs, webhooks, native hubs, etc.) connecting our suite of tools (Slack, Jumpcloud, Workday, Jira, etc.) to automate user lifecycles, support tasks, and cross-platform workflows.
• Governance & Accountability: Establish a well-organized system of record. Ensure that while the front-end user experience is effortless, the back-end data architecture provides strict audibility, clear accountability, and robust reporting for leadership and