Senior Collaboration Systems Architect - AI & Self-Service

Alteryx Inc.; South Gate (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Alteryx Inc. seeks a senior technical leader to own the collaboration and end-user service platforms used by employees. You will drive platform administration, roadmaps, and self-service enablement across Slack, Jira, Confluence, and related tools.

You will champion AI-driven knowledge bases and automation to reduce ticketing friction while ensuring governance and auditable data. Collaboration with IT, HR, and business units is essential to succeed.

Qualifications

• Senior technical owner of collaboration and support platforms used by employees.
• Experience building and refining end-user workflows and self-service experiences.
• Ability to design AI-driven knowledge bases and automated resolutions.
• Proven ability to manage platform roadmaps and intake for platform enhancements.
• Strong governance, audibility, and reporting to leadership.

Responsibilities

• Own platform administration for Slack, ESM/Ticketing, and related tools.
• Aggregate usage data and feedback to shape ongoing platform roadmaps.
• Design intuitive workflows and self-service channels across platforms.
• Deploy AI and automation to enable zero-touch resolutions and user empowerment.
• Build integrations via REST APIs, webhooks, and native hubs to automate user lifecycles.

Skills

Platform Administration

Roadmap Development

Intake Management

Workflow Design

AI & Automation

Cross-functional Collaboration

Tools

Slack

Jira

Confluence

DocuSign

JumpCloud

Workday

Job description

Alteryx Inc. seeks a senior technical leader to own the collaboration and end-user service platforms used by employees. You will drive platform administration, roadmaps, and self-service enablement across Slack, Jira, Confluence, and related tools.

You will champion AI-driven knowledge bases and automation to reduce ticketing friction while ensuring governance and auditable data. Collaboration with IT, HR, and business units is essential to succeed.