Senior Collaboration Platform Architect (Remote‑Friendly)

Alteryx Inc.; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Remote work stipend

Home office reimbursement

Health benefits

401(k) match

Parental leave

Wellness programs

Job summary

Alteryx Inc. is seeking a senior End User Services technologist to own our collaboration and productivity platforms, including Slack, Jira, Confluence, and more. You will lead intake, roadmaps, and self-service initiatives, balancing employee experience with governance and auditability.

You will collaborate across IT, support, and business teams to design consumer-grade experiences, deploy AI/automation, and ensure compliant, auditable data architecture for leadership reviews.

Qualifications

• 5+ years administering enterprise collaboration, workflow, and ESM platforms.
• Strong portfolio of projects improving user experience.
• Administration certifications in modern SaaS platforms are a strong plus.
• Familiarity with ITSM concepts and agile, employee-first mindset.
• Proven track record implementing self-service portals and chatbots.
• Experience with platform integrations using REST APIs, webhooks, and JSON.
• Experience designing dashboards and ensuring data auditability.

Responsibilities

• Own platform administration for Slack, Jira/Confluence, DocuSign, and more.
• Manage intake for platform enhancements and develop proactive roadmaps.
• Design employee-centric workflows and enablement across teams.
• Deploy AI/self-service capabilities and zero-touch resolutions.
• Maintain integrations via REST APIs, webhooks, and other hubs.
• Ensure governance, auditable data, and robust reporting for leadership.
• Oversee ITAM for hardware/software lifecycle and accountability.

Skills

UX & Innovation

Data governance

Integration & scripting

Systems simplification

Communication

Education

Bachelor's degree in CS/Info Systems/Business Admin

Tools

Slack Enterprise Grid

Jira/Confluence

DocuSign

Freshservice

ServiceNow

Zendesk

Job description

Alteryx Inc. is seeking a senior End User Services technologist to own our collaboration and productivity platforms, including Slack, Jira, Confluence, and more. You will lead intake, roadmaps, and self-service initiatives, balancing employee experience with governance and auditability.

You will collaborate across IT, support, and business teams to design consumer-grade experiences, deploy AI/automation, and ensure compliant, auditable data architecture for leadership reviews.