Sr. Clinical Secretary - Orthopaedics

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dartmouth Health is seeking an organized administrative professional in Lebanon, NH, to perform a wide range of office support and customer service duties. You will schedule patients, manage calendars, coordinate procedures, and assist clinical staff with charting and documents.

The role requires strong communication, public interaction experience, and proficiency with MS Office. Equal opportunity employer and accommodations available upon request.

Qualifications

• High School diploma with at least 3 years of administrative support experience or equivalent.
• Proven experience working with the public is required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, Excel, PowerPoint and MS Publisher.

Responsibilities

• Answer telephone calls, screen and direct calls, provide directions and take messages.
• Schedule patients and manage calendars; coordinate surgical procedures and deposition scheduling.
• Design, analyze and coordinate master and other schedules.
• Maintain and track charts, provide scribing and administrative support to clinical staff.
• Type letters and correspondence; create forms, spreadsheets, tables, databases and slides.
• Handle file/record management, prepare charts and patient records, and obtain new medical record numbers.
• Assist with reimbursements, reporting and pre-certifications; support budget tracking and billing.
• Direct the work of other staff and volunteers; assist with meetings and minutes.
• Coordinate conferences/meetings and travel arrangements.
• Assist with budget preparation and petty cash; balance cash and review billing sheets.
• Prepare grants and negotiate outside contracts.

Skills

Communication

Interpersonal skills

Customer service

Office coordination

Education

High School diploma

Tools

MS Word

MS Excel

PowerPoint

MS Publisher

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service‑related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

1. Answers telephone, screens and directs calls, gives directions, and takes messages.
2. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
3. Designs, analyzes, and coordinates master and other schedules.
4. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
5. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
6. Creates forms and spreadsheets, tables, charts, databases and slides.
7. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
8. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre‑certifications.
9. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
10. Creates agendas and takes minutes for meetings.
11. Coordinates conferences/meetings and make travel arrangements.
12. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash‑out functions. Reviews billing sheets.
13. Prepares grants and negotiates outside contracts.
14. Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None

Area of Interest

• Area of Interest: Secretarial/Clerical/Administrative

Pay Range

• Pay Range: $18.28/Hr. - $28.33/Hr.

FTE/Hours per pay period

• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week

Shift

• Shift: Day

Job ID

• Job ID: 42265

Equal Opportunity Employer

Dartmouth Health is an Equal Opportunity and Aff­irmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

Accommodations and Assistance

Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may contact [e-mail] for assistance.