Technical Success Manager (Located in FL preferred)

Radiology Partners Inc; Town of Florida (NY); Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO Plans and Paid Holidays

Job summary

Mosaic Clinical Technologies is seeking a skilled radiology informatics professional to lead deployment, adoption, and optimization of clinical applications across radiology practices. You will coordinate with product, engineering, and clinical operations to improve workflows.

You will develop onboarding and enablement programs, analyze usage data, and serve as the primary escalation contact during rollouts, with up to 50% travel and occasional after-hours support.

Qualifications

• Bachelor's degree in healthcare informatics, information technology, biomedical engineering, or related field; Master’s preferred.
• 5+ years of experience in radiology informatics or healthcare IT.
• Proven track record deploying clinical applications and achieving user adoption.
• Excellent communication and collaboration skills.

Responsibilities

• Lead deployment, adoption, optimization, and support of clinical applications for assigned radiology practices.
• Develop onboarding, training, and enablement programs to drive engagement and satisfaction.
• Partner with Product, Engineering, and Clinical Operations teams to improve applications and workflows.
• Analyze usage metrics to identify opportunities and optimize performance.
• Serve as the primary technical success and escalation lead during rollouts; travel up to 50%.

Skills

Radiology informatics

Clinical workflow optimization

End-user adoption

Data-driven decision making

Stakeholder collaboration

Education

Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field

Master’s degree preferred

Tools

Healthcare IT systems

Data analytics software

Job description

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

Candidates located in Florida Panhandle or Panama, FL highly preferred.

POSITION SUMMARY

• Lead the deployment, adoption, optimization, and support of clinical applications for assigned radiology practices.
• Develop and deliver onboarding, training, and enablement programs that drive radiologist and end-user engagement, proficiency, and satisfaction.
• Partner with Product, Engineering, and Clinical Operations teams to improve applications, influence product roadmaps, and enhance clinical workflows.
• Analyze application usage, adoption metrics, and workflow data to identify opportunities, optimize performance, and improve the user experience.
• Serve as the primary technical success and escalation lead, supporting application rollouts while maintaining expertise in radiology workflows, imaging informatics, AI technologies, and regulatory requirements.
• Up to 50% travel; Availability for occasional evenings, overnight work, on-call support, and weekend coverage during key practice transitions.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Candidates located in Florida Panhandle or Panama FL highly preferred.
• Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field preferred; Master’s degree preferred.
• 5+ years of experience in radiology informatics, clinical application management, or healthcare IT.
• Proven track record of driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
• Strong communication, collaboration, and interpersonal skills with the ability to engage both technical and clinical stakeholders.
• Excellent analytical and problem-solving abilities with experience using data to drive adoption and optimization decisions.

WHY MOSAIC CLINICAL TECHNOLOGIES

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

The salary range for this position is $90,000.00 - $105,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Mosaic Clinical Technologies participates in E-verify.