Sr. Clinic Manager - OUH Cardiology

OU Medicine; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Sr. Clinic Manager to oversee the daily operations of a dynamic clinic environment. This role involves supervising clinic staff, managing budgets, and ensuring high-quality patient care through effective complaint management and process improvements. The ideal candidate will have a strong background in healthcare management, excellent communication skills, and a proven ability to lead and mentor a team. Join this forward-thinking organization and contribute to enhancing patient experiences while driving operational excellence in a supportive and collaborative setting.

Qualifications

• 3-5 years of leadership experience in a clinic setting is required.
• Bachelor’s degree in a relevant field is mandatory.

Responsibilities

• Oversees daily clinic operations and supervises staff.
• Manages complaints and assists with budget preparation.

Skills

Management Skills

Organizational Skills

Healthcare Policy Knowledge

Medicaid and Medicare Guidelines Knowledge

Communication Skills

Supervision Skills

Problem-Solving Skills

Education

Bachelor’s Degree

Degree in Accounting, Business Administration, or Health Care Administration

Job description

Position Title: Sr. Clinic Manager - OUH Cardiology Department: Cardiovascular Institute Job Description:

General Description: Oversees the daily operation of a clinic.

Essential Responsibilities:

1. Personnel Supervision: Supervises clinic staff. Issues first and second level warnings, conducts performance appraisals, and handles personnel issues as they arise. Coordinates time reports and leave requests. Completes all new hire information, schedules training, and completes necessary forms. Ensures staff is well equipped to perform their duties.
2. Budget Assistance: Provides assistance to the Clinic Administrator when preparing the budget. Ensures spending remains within acceptable budget levels by monitoring spending.
3. Complaint Management: Manages complaints from all sources including patients, staff, physicians, etc. Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints. Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system.
4. Accounts Payable: Codes invoices, maintains appropriate copies, provides information related to invoices, etc. Maintains basic knowledge of CPT and ICD-9 coding.
5. Billing Assistance: Assists Departmental Billing Manager by solving problems with billing. Examines billing procedures and seeks to improve registration and billing errors. Ensures patient billing information and patient records are accurately processed in a timely manner.
6. Supply Maintenance: Maintains supplies for the clinic by ordering and tracking supplies.
7. Liaison: Serves as the liaison between HCA and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.
8. Report Preparation: Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
9. Clinic Assistance: Provides assistance to the clinic by scheduling, completing referrals and authorizations, checking patients in and out, and completing lab and x-ray requisitions.

General Responsibilities:

1. Performs other duties as assigned.

Minimum Requirements:

Education: Bachelor’s degree required. Degree in Accounting, Business Administration, Health Care Administration, or related field preferred.

Experience: 3-5 years of progressive leadership experience in an inpatient or outpatient clinic setting required.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities:

1. Advanced knowledge of management and organizational processes and healthcare policy.
2. Advanced knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.
3. Ability to plan, organize, direct, and schedule clinic employees.
4. Ability to train and mentor other clinic personnel.
5. Excellent verbal and written communication skills.
6. Must be able to supervise, train, and evaluate staff.
7. Ability to identify and present to management improvements to overall patient care and improvements to the clinic processes.