Sr. Client Success Representative

CGS Federal (Contact Government Services); Allentown (Lehigh County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Client Success Representative to enhance client relationships and support business growth. This role involves managing candidate pipelines, maintaining CRM systems, and assisting with government contracting initiatives. You will collaborate closely with the Business Development team to identify new opportunities and ensure successful client engagements. If you are a proactive communicator with a knack for technical processes and a passion for client success, this position offers a unique opportunity to make a significant impact in a dynamic environment. Join a team dedicated to excellence and innovation in client service.

Qualifications

• Experience in managing CRM and candidate sourcing.
• Strong communication skills and understanding of government contracting.

Responsibilities

• Support the Client Success department and manage candidate pipelines.
• Assist with onboarding new clients and business development efforts.

Skills

Communication Skills

Technical Communication

Business Sense

Candidate Sourcing

CRM Management

Government Contracting Knowledge

Education

Bachelor's Degree

Tools

CRM Software

Applicant Tracking Systems

Job description

Contact Government Services is seeking a Client Success Representative to support our team.

The position of Client Success Representative requires knowledge and capabilities inclusive of general business sense, excellent communication skills, experience with a variety of technical communication methods, and demonstrable experience in understanding & executing program initiative style tasking. This position includes primary duties of supporting the Client Success department with goals of identification of new opportunity, recruitment efforts related to new contract acquisition, assistance with existing client program support tasks, and providing support to the Director level of the Client Success team for other needs of the department. This position may include support in the form of identifying new candidates for placement on CGS prime and subcontracts, the ushering of such candidates through security processes, and coordination of program kickoff / sustainment needs around personnel and service requirements. The Client Success Representative will work alongside the Business Development department to help identify and win new bid work to help CGS grow its prime and subcontracting portfolio. This position might be asked to support in various phases of proposal support and may even be asked to dedicate hours to the operational execution of a project as a billable resource. This position is designed to serve as a direct support role to the Director level of the Client Success team.

Job duties and responsibilities may include but are not limited to:

1. Maintain the CRM by updating opportunity cards, assisting to establish pricing, identification & sourcing of candidates, conducting interviews, and submitting qualified candidates against qualified requisitions.
2. Review and provide presentation for candidates to be submitted to end clients.
3. Manage a pipeline of candidates being considered for open opportunities to ensure they get pre-screens, prime interviews, government interviews, and through security screening processes to be successfully placed on contract.
4. Manage, update and enhance CGS Applicant Tracking Systems.
5. Participate in the creation and maintenance of core documentation and systems.
6. Maintain a knowledge of government contracting.
7. Assist with the maintenance of CGS’s client relationships, and all respective needs, communications, opportunities, and growth initiatives.
8. Create organic growth with existing clients.
9. Participate in deal crafting and business strategy for growth including pricing and contract term considerations.
10. Assist with the onboarding of new clients from wins from new prime and subcontract bids.
11. Assist the Business Development team with pricing, market research, technical writing, sourcing key personnel, sourcing representative resumes, and actively participating in the various phases of the business development lifecycle.