Sr. Client Success Executive

WellSky; Overland Park (KS); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Mental Health support through EAP

Paid time off and holidays

100% vested 401(K) retirement plan

Educational assistance

Job summary

WellSky, headquartered in Overland Park, KS, seeks a Sr Client Success Executive to represent the company at executive levels and maximize the value of WellSky solutions. The role spans multiple care settings, with travel and cross-functional collaboration to meet client objectives.

The ideal candidate brings extensive client-success and enterprise account management experience, preferably in healthcare technology and specialty/post-acute care markets.

Qualifications

• Bachelor's degree or equivalent experience.
• 12–15 years of relevant work experience.
• Experience in Client Success, strategic account management, or a similar client-facing role supporting complex enterprise customers.
• Healthcare technology experience preferred; familiarity with Specialty Care or post-acute care is a plus.

Responsibilities

• Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.
• Develop deep relationships with clients and key personnel to drive growth, improve client referenceability, client retention, and increase WellSky advocacy across the client base.
• Be the single point of contact for key stakeholders throughout the lifecycle of the partnership and leverage operational data to identify opportunities for improvement.
• Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.
• Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.
• Performs other job duties as assigned.

Skills

Client success

Strategic account management

Healthcare technology

Education

Bachelor's degree

Job description

The Sr Client Success Executive is responsible for representing WellSky at key executive levels within client leadership to develop partnerships that create strong alignment and maximize the value of WellSky solutions. The scope of this job includes working across functions and business units to understand the breadth of individual client's end markets and maximize WellSky's value while achieving client objectives.

This position will support our WellSky Specialty Care business, including behavioral health, long-term acute care (LTACH), inpatient rehabilitation, and related care settings.It will be based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.
• Develop deep relationships with clients and key personnel to drive growth, improve client referenceability, client retention, and increase WellSky advocacy across the client base.
• Be the single point of contact for key stakeholders throughout the lifecycle of the partnership and leverage operational data to identify opportunities for improvement.
• Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.
• Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.
• Performs other job duties as assigned.

Required Qualifications:

• Bachelor's degree or equivalent experience.
• At least 12-15 years of relevant work experience.

Preferred Qualifications:

• Experience in Client Success, strategic account management, or a similar client-facing role supporting complex enterprise customers.
• Healthcare technology experience preferred, with familiarity in Specialty Care, post-acute care, or related healthcare markets considered a plus.

Job Expectations:

• Willing to travel up to 30% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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