Sr. Client Services Executive II

Navitus Health Solutions, LLC; United States; Remote; USD 93,000 - 115,000; Full time

Job summary

An established industry player is seeking a highly motivated Sr. Client Services Executive II to enhance client relationships and drive strategic initiatives. This role requires a seasoned professional with a strong background in healthcare and PBM, capable of managing complex client accounts and leading projects. You'll have the opportunity to mentor junior staff and contribute to the overall success of the organization. With a commitment to diversity and creativity, this innovative firm offers a supportive environment where your contributions will make a significant impact. If you are passionate about client service and have the experience to back it up, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Qualifications

• 7+ years of client-facing experience in healthcare or PBM.
• Strong strategic thinking and communication skills required.

Responsibilities

• Manage client relationships and develop long-term strategies.
• Lead projects and mentor coordinators assigned to the role.

Skills

Client Management

Strategic Thinking

Communication Skills

Negotiation Skills

Team Orientation

Education

Bachelor's degree in business, marketing, or related area

Tools

Microsoft Office

Email

Internet

Job description

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $93,671.00 - USD $114,934.00 /Yr.

Work Schedule Description

M-F 8am-5pm, CST

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Navitus Health Solutions is seeking a Sr. Client Services Executive II to join our Strategic Account Management department! The Sr. Client Services Executive II (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interfacing with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required. Additionally, the Sr. CSE will be responsible for direct management of the coordinators assigned to them. This includes mentoring, providing guidance, training, performance reviews, managing PTO and other such managerial tasks.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

1. Support/back up the CSE, Senior CSC and CSC responsibilities
2. Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
3. Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
4. Conduct Client training (Client Portal Site, Navi-Claim, etc.)
5. Assist with escalated member/Client issues requests
6. Identify and present Client opportunities to improve costs, service and health
7. Contract maintenance and performance
8. Lead or support internal department and corporate projects
9. Travel to Client sites
10. Provide mentoring to the coordinator levels and CSEs
11. Other duties as assigned

Qualifications

What our team expects from you?

1. Bachelor's degree in business, marketing, or related area preferred
2. Knowledge of PBM or health care industry required
3. At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
4. Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
5. Ability to work independently and prioritize work to meet client needs
6. Strong team orientation, commitment to sales and client service and desire to succeed
7. Willingness to travel as needed to meet goals
8. Excellent verbal and written communication, presentation and negotiation skills required
9. PC skills; Microsoft Office, Email, and Internet
10. Ability to manage coordinator level resources
11. Valid State Driver’s License and current Automobile Insurance Policy
12. Participate in, adhere to, and support compliance program objectives
13. The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

Location

Remote

Country

US