Customer Success Specialist I

Aluminum Precision Products; Santa Ana (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and globally recognized manufacturing leader where you can engage with a talented team and tackle challenges daily. This role offers the chance to enhance your skills in customer success while ensuring orders are processed accurately and efficiently. With a commitment to employee growth, the company provides robust training and a comprehensive benefits package, including medical, dental, and a generous vacation policy. Experience a workplace that values your contributions and supports your professional development in a collaborative environment.

Benefits

Medical, Dental, Vision Insurance

Life Insurance (100% company paid)

Generous Vacation Time

Sick Time

Annual Bonus

401k with Company Match

ESOP Employee Profit Sharing

Robust Training Program

9 Paid Holidays

Holiday Shut Down

Qualifications

• Strong conflict resolution and listening skills are essential for customer success.
• Proficiency in ERP systems, especially IFS, is a plus.

Responsibilities

• Receive and process customer orders, ensuring accuracy and compliance.
• Manage customer expectations and resolve issues proactively.

Skills

Conflict Resolution

Foresight and Expectations Management

Listening and Understanding

Efficient Use of IT tools

Tenacity

Professionalism

English proficiency

Tools

ERP system (IFS)

Job description

3333 W Warner Ave, Santa Ana, CA 92704, USA Req #10856

Monday, March 3, 2025

Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn.

Why work for APP?

• Medical, Dental, Vision – Generous company contribution, low cost to employee
• Life insurance – 100% company paid - covers employee, spouse and dependent children
• Generous Vacation Time
• Sick Time
• Annual Bonus (based on company meeting Key Results)
• 401k (Company matches up to 4%)
• ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
• Robust training program
• 9 Paid Holidays
• Holiday Shut Down (Christmas thru New Year’s)

Responsibilities include but are not limited to:

• Receive orders via emails directly or indirectly from customers.
• Determine if order has a valid quote or contract; if not, direct the customer to the quotes desk.
• Enter orders in ERP system (IFS).
• Confirm order details match quote or contract such as lead-time, price, drawing revision, quantity, shipping terms, payments terms, etc.
• Prepare file folders for new dies and notify checklist team that review is needed.
• Color code discrepancies according to the department color chart.
• Determine the shipping destination for orders to identify domestic or international shipments.

Skills:

• Conflict Resolution: The result of this skill is trust and customer growth. It is a skill that tests your ability to find out the primary issues customers have.
• Foresight and Expectations Management: This is especially useful when other departments at APP do not set reasonable expectations beforehand. Customers are unpredictable.
• Listening and Understanding: A Customer Success Specialist needs to listen and understand. Since your main role is to manage customers and provide solutions to problems, sometimes before they even arise, listening is key.
• Efficient Use of IT tools: Sound knowledge of Enterprise/Manufacturing Systems (Previous knowledge of IFS is a plus).
• Tenacity: Customer Success Specialists must show strength, willingness and be ready to handle customer complaints as well as the responsibilities that follow. This is a winning attitude toward customer success.
• You must remain professional at all times.
• English (reading, writing, and verbal comprehension).

Compensation: $20 an hour. This is the lowest to highest hourly starting rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted starting range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

APP is an ESOP (Employee Stock Ownership Plan) Company and we are committed to the long term growth of our organization and employees. We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan.

APP, Inc. engineers and manufactures certain products that are considered ITAR-controlled items under the International Traffic in Arms Regulations (ITAR). Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only be filled by a candidate who is (i) a citizen of the United States, or (ii) a person who has been accorded the privilege of residing permanently in the United States as an immigrant in accordance with the immigration laws.

Accessibility: If you need help accessing this page please contact us by Email: [e-mail].

Aluminum Precision Products, Inc. is an equal opportunity employer, including disability and vets.