Sr. Client Services Analyst

Numerator; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Numerator in New York seeks a Senior Client Services Analyst to bridge between market research clients and internal analytics teams, combining account management, data analysis, and strategic storytelling to deliver market insights.

The role emphasizes managing client relationships, guiding quarterly reporting, and building trust. Strong communication and analytical skills are essential to translate complex data into actionable business recommendations.

Qualifications

• Strong analytical capability to distill complex data into actionable insights.
• Excellent data accuracy and attention to detail.
• Ability to communicate findings to both technical and non-technical audiences.

Responsibilities

• Manage day-to-day relationships with key client contacts and align on business objectives.
• Lead end-to-end execution of recurring client quarterly reporting processes.
• Deliver ad-hoc analyses and translate data into actionable recommendations for clients.
• Present insights effectively to both technical and non-technical audiences.

Skills

Tech industry interest

Data accuracy

Analytical storytelling

Proactive mindset

Job description

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $70,000-80,000/year + Bonus

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

What You’ll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.
• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.

What You’ll Bring to Numerator

• Tech & Market Interest: Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.
• Data Accuracy: Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.
• Analytical Aptitude: Proven capability to parse complex datasets and distill them into simple, executive-level narratives.
• Drive & Ambition: Proactive energy to continually expand client trust and elevate the organization’s reputation.