Sr Client Service Associate

Wealth Enhancement Group; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

HSA with employer contribution

401k with match and profit sharing

Paid time off

Paid holidays

Parental leave

Job summary

Wealth Enhancement Group in Los Angeles is seeking a Sr Client Service Associate to support clients and advisors across service and operational activities in a hybrid role. The base salary ranges from $75,000 to $85,000, exclusive of bonuses, with opportunities to contribute to a growing financial advisory practice.

Ideal candidates have a bachelor’s degree in business/finance, 3+ years in financial services, and strong Salesforce experience.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Minimum of 3 years in financial services.
• Excellent oral and written communication skills.
• Experience with Salesforce strongly preferred.

Responsibilities

• Schedule meetings with clients and product vendors or sponsors.
• Manage and distribute mail, including coordinating overnight deliveries.
• New client onboarding and paperwork setup.
• Follow up on funds transfers and client requests.
• Prepare account transactions, deposits, withdrawals, and RMDs.
• Maintain Salesforce CRM and client data accuracy.
• Collaborate with advisors, tax, and legal teams as needed.
• Support advisor team operations and new process improvements.
• Participate in internal training and client events.

Skills

Salesforce

Workday

Microsoft Office

CRM

Communication skills

Relationship-building

Education

Bachelor's degree in business, finance, or related field

Tools

Salesforce

Workday

MS Office

Job description

About Wealth EnhancementWealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.Our Los Angeles, California office has an exciting opportunity for a Sr Client Service Associate! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities. The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice.This is a Hybrid position supporting a high-growth team.In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.Primary Job FunctionsOffice SupportSchedule meetings with clients and product vendors or sponsorsManage and distribute mail, including coordinating overnight deliveriesOrder office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staffNew Client OnboardingEnsure accurate completion and setup of prospect and new client paperworkFollow up on funds transfers from surrendering companiesMaintain the Salesforce CRM databaseResearch and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendorsRecord incoming assets in the appropriate blotting toolClient Relationship ManagementCommunicate with clients to understand their personal and financial needsPrepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)Address client requests directly or escalate to advisors as needed, including processing death claimsCollaborate with clients’ tax or legal counsel to address concernsClient Review Preparation and Follow-UpGather client data and prepare materials for meetings and reviewsConduct tax research (including 1099s) as neededComplete follow-up actions for clients after meetingsIndustry and Company KnowledgeApply knowledge of WEG’s suitability guidelines, operational processes, and sales modelDemonstrate understanding of financial products, terminology, and practicesMaintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practicesAttend client services and company educational events, as well as vendor presentationsTeam and Corporate SupportMentor and train Client Service Associates (CSAs)Support advisor team operations to streamline processesComplete operational projects that support enhancements and changesCommunicate process and sales updates to the teamParticipate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVEManage vendors to established service level agreementsImprove Service Quality by using Ai and digital toolsUse approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.Identify and escalate inaccurate information and knowledge gaps, or issues related to digital toolsProjectsSupport special projects as assignedAll other duties as assigned.Education/QualificationsBachelor's degree (or equivalent experience) in business, finance, or a related fieldMinimum of 3 years in financial servicesExcellent oral and written communication skillsAbility to work with deadlines, adapt under pressure, and prioritize tasksAbility to train new employees as neededExperience with Salesforce strongly preferredExperience with Workday preferredProficiency in Microsoft Office Suite and SalesforceDemonstrated industry, product, and company knowledgeStrong relationship-building skills with internal and external clientsAbility to develop client trust and maintain positive relationshipsDemonstrated collaboration and commitment across organizational initiativesProficient at using AI and digital toolsWEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51,450.00 - $84,000. However, the base salary range bolded above ($75,000.00 to $85,000.00) is what we expect to pay as a starting range for this position.#LI-HB1#LI-OnsiteComprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700Information provided on this application will be kept confidential and only be shared with those involved in the selection process.Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.Click the following link to view Federal and E-Verify posters: LinkOSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.