Sr Client Relationship Manager

The Freeman Company (TFC) Brands; Orlando (FL); Hybrid; USD 85,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Annual bonus up to 20% of base salary

Job summary

The Freeman Company in Orlando, FL is seeking a Senior Client Relationship Manager to develop and expand relationships with new and existing accounts. You will oversee execution of Audio Visual projects, coordinate teams, and ensure client vision is met across events, exhibits, and shows.

This hybrid role requires 2-3 days in-office/show-site per week, travel up to 50%, and a focus on upselling, proposal development, and excellent customer service.

Qualifications

• 5+ years experience managing and coordinating projects and on-site event experience.
• Excellent customer service skills.
• Experience with Salesforce; Workfront is a plus.
• Strong MS Office skills and internet proficiency.
• Ability to present information clearly to clients.

Responsibilities

• Active selling to existing and new customers and growing client relationships.
• Develop and present proposals to potential clients.
• Quote prices and terms per policy; process orders and payments.
• Maintain CRM records and ensure timely follow-up activities.
• Coordinate with project managers and site staff; supervise jobs as needed.
• Attend industry events to stay current on technology and solutions.
• Upsell Freeman AV solutions to enhance customer experience.

Skills

Sales

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree preferred

High School Diploma or Equivalent

Tools

Salesforce

Workfront

Microsoft Office

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Senior Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up‑selling existing/new business. Solid understanding of the audio visual industry. This position will support our AV Sales group under our Growth (Sales) team. It is eligible to work on a hybrid schedule, generally requiring work in-office and/or show‑site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• San Antonio, TX
• Austin, TX
• Chicago, IL
• Orlando, FL
• Alexandria, VA
• Las Vegas, NV

Essential Duties & Responsibilities

• Volume - $2.5 million+.
• Actively involved in selling to existing and new customers, while maintaining and growing client relationships.
• Capable of selling all Freeman Audio Visual solutions to a broad range of clients.
• Ascertain requirements, develop and present proposals to potential clients.
• Quote prices and credit terms in compliance with Freeman policies and procedures.
• Prepare presentation collateral materials and make stand‑up presentations where appropriate, along with necessary follow‑up activities to complete sale.
• Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business.
• Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems.
• Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow‑up and sales qualification to ascertain affiliate requirements. Up‑sell current customers to enhance the customer experience and overall product offering. Re‑sign the existing business.
• Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement.
• Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer’s needs.
• Submit an itemized expense report for approval per company policies.
• Entertain clients and prospects as necessary.
• Produce and review orders with project managers and branch personnel.
• Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction.
• Conduct follow up calls to customers to ensure service excellence.
• Cross‑sell all Freeman services.
• Perform other duties as may be assigned.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• 5+ years experience managing and coordinating projects, on‑site event experience.
• Excellent customer service skills.
• Software/Systems experience in Salesforce, Workfront a plus.
• Working knowledge of Microsoft Office Suite and Internet applications.
• Strong drive for personal growth and commitment to succeed.
• Demonstrated proficiency in accuracy and ability to prioritize.
• Ability to effectively present information and respond to questions from clients, customers and the general public.
• Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.
• Excellent verbal communication skills required.

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $85,000-$99,000 anually, based upon experience.
• Eligible for an annual bonus of up to 20% of the base salary.

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.