Client Solutions Manager

Freeman Company; Orlando (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company, a global leader in events, seeks a Client Solutions Manager – Show Organizer Event Logistics in Orlando. You will be the lead contact for planning and executing events, providing high-level logistics support, and ensuring the project stays within the client’s budget.

Hybrid role requiring in-office and show-site presence 3–4 days per week; ideal candidate resides in Orlando, FL. Travel 25%–50% and collaboration across Creative, Strategy, Sponsorships, and Operations is

Qualifications

• 2+ years of experience in event sales, account management, or related event services
• Strong customer service and client relationship management
• Ability to learn and navigate event management systems
• Ability to manage multiple events and deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite for planning and reporting

Responsibilities

• Lead point of contact for planning and execution of events and provide support, consultation and logistics planning
• Execute event plans against client budgets and manage invoicing
• Travel to show locations to manage events from move-in to move-out
• Coordinate with internal departments to disseminate client requirements and ensure onsite execution
• Upsell services and renew client business with Show Organizer and Growth teams
• Quote prices and manage event budgets and outcomes

Skills

Customer relationship management

Organizational skills

Excellent communication

Education

Bachelor’s degree

High School Diploma or Equivalent with relevant work experience

Tools

Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)

Job description

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be located in Orlando, FL.

• Able to lead and manage events up to $1 million per event
• Works with Show Organizer clients to produce events once the business has been sold
• Manages client requirements, expectations, and scope changes per event
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to be sent to client
• Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract
• Quotes prices and manages budgets
• Partners with Business Development and Client Relationship teams to renew client business
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
• May be primary producing lead or may be part of a team on the execution of events
• Responsible for maintaining and growing partnerships with facilities/venues
• Entertains clients as necessary

Education & Experience

REQUIRED:

• 2+ years of experience in event sales, event account management, event project management, or a related event services environment
• Strong customer service, client relationship management, and organizational skills with the ability to support complex event programs
• Ability to quickly learn and navigate event management, CRM, project management, and other internal/external business systems
• Demonstrated ability to successfully manage multiple events, projects, and deadlines simultaneously in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams, for event planning, reporting, and client communications
  

PREFFERED:

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.