Sr Client Relationship Director

The Freeman Company (TFC) Brands; Orlando (FL); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life Insurance

Disability Insurance

Retirement Match

Paid Time Off

Bonus eligibility

Job summary

The Freeman Company (TFC) Brands is seeking a Senior Client Relationship Director for our AV Sales group, based in the United States with a hybrid work arrangement (2–3 days in-office/show-site). You will oversee large, complex AV accounts, drive revenue, and lead cross-functional execution to meet client vision.

Responsibilities include managing multi-line accounts, developing proposals, and expanding business with existing and new clients while ensuring exceptional service.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 8–10+ years managing AV projects, coordinating sales, and on-site events.
• Excellent customer service and communication skills.
• Experience with Salesforce and Workfront preferred.
• Proficient with Microsoft Office and internet applications.

Responsibilities

• Owns full account ownership with $3M–$6.5M volume.
• Manages budgets from $850K to $1M.
• Leads multi-line, unstructured accounts and strategy.
• Develops proposals, quotes, and terms in line with policy.
• Maintains client relationships and surfaces new business.
• Supports sales across Freeman Audio Visual solutions.

Skills

Customer service

Communication

Interpersonal skills

Sales skills

Education

Bachelor’s degree (related field)

Tools

Salesforce

Workfront

Microsoft Office

Job description

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Senior Client Relationship Director develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Serves as the primary relationship lead on large, highly complex, multi-line accounts with unstructured account structures, exercising broader decision-making authority over account strategy, budget, and cross-functional execution. Solid understanding of the audio visual industry.

This position will support our AV Sales group under our Growth (Sales) team. It is eligible to work hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Chicago, IL
• Orlando, FL
• Alexandria, VA
• Las Vegas, NV

Essential Duties & Responsibilities

• Volume - $3 million to $6.5 million or more (full account ownership).
• Budget Management - $850K to $1 million.
• Serves as the primary account lead on accounts valued at $750K to $1 million or more, providing support across multi-line/multi-service accounts.
• Owns and manages highly complex, multi-line accounts with unstructured account requirements, exercising broader decision-making authority over account strategy and direction.
• Actively involved in selling to existing and new customers, while maintaining and growing client relationships.
• Capable of selling all Freeman Audio Visual solutions to a broad range of clients.
• Ascertain requirements, develop and present proposals to potential clients.
• Quote prices and credit terms in compliance with Freeman policies and procedures.
• Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale.
• Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business.
• Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems.
• Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements.
• Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business.
• Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement.
• Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer’s needs.
• Submit an itemized expense report for approval per company policies
• Entertain clients and prospects as necessary.
• Produce and review orders with project managers and branch personnel.
• Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction.
• Conduct follow up calls to customers to ensure service excellence.
• Cross-sell all Freeman services.
• Perform other duties as may be assigned.

Education & Experience

• Bachelor’s degree in related field of study and/or equivalent work experience
• 8-10+ years of experience managing and coordinating AV projects, supporting sales initiatives, and executing on-site events.
• Excellent customer service skills
• Software/Systems experience in Salesforce, Workfront a plus
• Working knowledge of Microsoft Office Suite and Internet applications
• Strong drive for personal growth and commitment to succeed
• Demonstrated proficiency in accuracy and ability to prioritize
• Ability to effectively present information and respond to questions from clients, customers and the general public.
• Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.
• Excellent verbal communication skills required

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $130,000-$160,000 anually, based upon experience.
• Eligible for an annual bonus of up to 20% of the base salary.

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.