Sr. Client Manager (Tribal/IHS) - LHB

Luminare Health; United States; Remote; USD 78,000 - 146,000; Full time

Job summary

Luminare Health is seeking a Senior Client Manager in the United States to retain and grow revenue across a book of complex accounts. You will provide high-level consultative oversight and coordinate with client coordinators to drive service excellence for client decision makers.

You will cultivate relationships with clients and brokers, identify opportunities, and mentor team members while maintaining senior-level contact with key stakeholders and ensuring renewal objectives are met.

Qualifications

• Bachelor’s Degree and 7+ years experience in Tribal/IHS Client Management or health insurance environment with client-facing responsibilities
• Understanding of Tribal/IHS self-funding and employee benefit plans
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel up to 25%

Responsibilities

• Retain and grow revenue for assigned book of business and exceed client expectations.
• Provide high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
• Cultivate relationships with clients and brokers, identify sales opportunities, and service accounts to expand the business and meet objectives.
• Support 5–7 complex groups of clients and maintain senior management contact with key stakeholders and brokers.

Skills

Communication skills

Travel readiness

Leadership

Presentation skills

Relationship management

Analytical skills

Problem solving

Time management

Mentoring/Coaching

Education

Bachelor’s Degree

High School diploma + 11 years experience

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We’re committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers. The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities as outlined below.

Required Job Qualifications:

• Bachelor’s Degree and 7 years previous experience within Tribal/IHS (I/T/U) Client Management and/or experience in a similar Tribal/IHS (I/T/U) TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of health insurance industry experience
• Understanding of Tribal/IHS (I/T/U) self-funding and employee benefit plans
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Ability to interact with senior level executives
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Ability to assess and mentor team members to maximize team success and growth

Preferred Job Qualifications:

• Tribal experience strongly preferred
• Stop loss understanding a plus
• State insurance license required or obtained within 90 days from date of hire

Remote employees must live within the continental United States, excluding** Alaska, California, Hawaii or New York.**

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range:

$77,800.00 - $146,100.00

Exact compensation may vary based on skills, experience, and location.