Client Manager - LHB

Luminare Health; United States; Teletrabalho; USD 68 000 - 127 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Luminare Health is seeking an experienced Client Manager to retain and grow revenue across a portfolio of 12–20 clients. You will partner with sales during client presentations and engage senior executives to deliver exceptional service.

The role emphasizes understanding self-funded/employee benefits, ERISA laws, and strong communication, with up to 25% travel. This telecommute position supports a national remote workforce within the continental US.

Qualificações

• Bachelor’s degree and 5 years TPA/health insurance client management experience, or 9 years without
• Understanding of self-funding and employee benefit plans
• Knowledge of ERISA, COBRA, HIPAA, ACA and related laws
• Ability to travel up to 25%
• Ability to interact with senior level executives
• Excellent presentation skills
• Excellent written and verbal communications and strong organizational skills
• Analytical, problem-solving and time-management skills
• Results oriented and self-motivated

Responsabilidades

• Build and maintain consultative partnerships with assigned book of business throughout life cycle
• Collaborate with sales during finalist presentations and may present to potential clients
• Support and service 12–20 clients
• Maintain senior management-level contact with client stakeholders and the broker
• Participate in internal projects that support the client management organization
• Retain and grow the assigned book of business

Conhecimentos

Client management

Relationship building

Presentation skills

Written communication

Verbal communication

Analytical skills

Time management

Results oriented

Formação académica

Bachelor’s degree

High School diploma (with 9 years TPA/health insurance client management experience)

Descrição da oferta de emprego

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We’re committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers.

• Responsible for building and maintaining consultative and strategic partnerships with assigned book of business through the entire client life cycle, starting at implementation and continuing through everyday problem resolution, upsell, and renewal activities.
• Works directly with sales executives during finalist presentations and may be asked to present to potential clients.
• Expected to support and service between 12 – 20 clients.
• Maintains senior management-level contact with client stakeholders and the broker.
• Internal project participation that benefits and supports the client and/or the client management organization.
• Charged with retaining and growing their assigned book of business.

Required Job Qualifications:

• Bachelor’s Degree and 5 years TPA/ health insurance industry experience or High School diploma and 9 years previous TPA/ health insurance Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities

• Understanding of self-funding and employee benefit plans (stop loss understanding a plus)

• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)

• Ability to travel is required (up to 25%)

• Ability to interact with senior level executives

• Excellent presentation skills

• Excellent written and verbal communications skills are required, as are exceptional organizational skills

• Analytical skills, problem-solving skills, and time management skills are required

• Results oriented and self-motivated

This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus subject to the terms and the conditions of the plan.

Min to Max Range:

$67,600.00 - $127,000.00

Exact compensation may vary based on skills, experience, and location.