Business Process Owner (Remote)

First American; Santa Ana (CA); Remote; USD 85,000 - 113,000; Full time

Job summary

First American is seeking a Business Process Owner to continuously optimize operational workflows across the title insurance lifecycle, from order opening through post-closing and policy issuance. You will translate operational needs into scalable, digital-first solutions and collaborate with technology, product, and strategy teams to drive automation and governance.

With 3+ years of experience in process analysis and a background in title production systems, you will lead data-driven

Qualifications

• 3+ years of experience in the functional area.
• Bachelor’s degree in business administration or related field preferred.
• Experience working with title production systems (Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar).

Responsibilities

• Own the analysis and optimization of defined process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions.
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows across the entire transactional lifecycle.
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams to define automation, system enhancements, and integrations that amplify human performance.
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes—embracing adaptability and iteration as core to delivering sustained impact.
• Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives) to ensure consistency, scalability, compliance, and sustained adoption across the organization.
• Embed compliance and regulatory requirements into all process design, balancing automation, human amplification, and governance to ensure solutions are both innovative and durable.
• Serve as a process domain expert across business units, divisions, and segments—driving consistency and optimization as workflows are scaled, onboarded, and operationalized.
• Partner with learning, product, and strategy teams to support the successful rollout and institutionalization of optimized processes across geographies and business segments.

Skills

Process analysis

Workflow design

Process improvement

Data-driven decision making

Regulatory compliance

Cross-functional collaboration

Education

Bachelor’s degree in business administration or related field

Tools

Ignite

FAST

SoftPro

ResWare

RamQuest

Qualia

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit www.careers.firstam.com.

What We Do

The Business Process Owner is responsible for continuously optimizing and modernizing operational workflows across the full title insurance lifecycle, from order opening through post-closing and policy issuance. This role applies a data-driven, first-principles approach to simplify, standardize, and improve processes, while owning specific process domains and driving them toward scalable, automated solutions. Working closely with cross-functional teams, the analyst translates operational needs into efficient, compliant workflows that balance automation and human input. By leveraging production data, embedding regulatory requirements, and supporting enterprise-wide adoption, the role ensures consistent, measurable improvements and helps institutionalize best practices across geographies and business segments.

HOW YOU’LL CONTRIBUTE

• Own the analysis and optimization of defined process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions.
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows across the entire transactional lifecycle.
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams to define automation, system enhancements, and integrations that amplify human performance.
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes—embracing adaptability and iteration as core to delivering sustained impact.
• Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives) to ensure consistency, scalability, compliance, and sustained adoption across the organization.
• Embed compliance and regulatory requirements into all process design, balancing automation, human amplification, and governance to ensure solutions are both innovative and durable.
• Serve as a process domain expert across business units, divisions, and segments—driving consistency and optimization as workflows are scaled, onboarded, and operationalized.
• Partner with learning, product, and strategy teams to support the successful rollout and institutionalization of optimized processes across geographies and business segments.
• Other duties as assigned.

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• 3+ years of experience in the functional area
• Bachelor’s degree in business administration or related field preferred.

Knowledge, SKILLS, and Abilities (KSAs)

• Deep and detailed understanding of functional area operations and processes.
• Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives.
• Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms).
• Strong analytical, communication, and process documentation skills, with the ability to translate complex workflows into clear, actionable insights.
• Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
• Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms).
• Demonstrated digital mindset with a high degree of adaptability—comfortable challenging legacy processes, embracing change, and leveraging technology to reimagine how work gets done.

Preferred Qualifications

• Experience in title insurance and escrow industry, with direct exposure to the full transaction lifecycle.
• Experience supporting multi-state, regional, or national title and escrow operations.
• Experience driving process automation and workflow optimization within title and escrow environments.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Experience in the design, configuration, or enhancement of title production systems (e.g., ResWare, SoftPro, or similar platforms).

Pay Range: $85,000.00 - $113,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.