Director, Client Delivery

Apex Fintech Solutions; New York (NY); Hybrid; USD 152,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

PTO and holidays

401k match

Parental leave

HSA contributions

Calm app subscription

Tuition learning reimbursement

Hybrid work schedule

Job summary

Apex Fintech Solutions in New York is seeking a strategic Director, Client Delivery to lead end-to-end client onboarding for broker-dealers, fintechs, wealth managers, and RIAs. You will own the onboarding strategy, lead a dedicated team, and partner across functions to ensure a smooth transition to Apex’s platform.

The role focuses on governance, compliance, and client experience with executive responsibility, offering a hybrid work model and a base salary range noted below.

Qualifications

• Bachelor’s degree in business administration or finance required; advanced credentials preferred.
• 10+ years in client onboarding, relationship management, or implementation within financial services.
• 5+ years of experience as a people manager and leadership of teams.
• FINRA SIE and Series 7 within 6 months; Series 24 license within 12 months.

Responsibilities

• Develop and execute a comprehensive onboarding strategy for institutional clients.
• Lead the Client Onboarding team and provide executive-level support and escalation management.
• Build strategic relationships with clients, sales, and internal onboarding teams for transparency.
• Oversee partnerships with financial tech platforms and address onboarding risks.
• Drive process improvements and leverage technology to improve workflow and data accuracy.
• Provide regular reporting and dashboards on onboarding activity and client experience.

Skills

Leadership

Communication

Analytical Abilities

Adaptability

Negotiation

Project Management

Trust

Education

Bachelor’s degree in business administration or finance

Advanced degree or relevant certifications

Job description

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We’re digitizing and democratizing systems so that everyone has an opportunity to invest.

When you’re at Apex, you drive this change. You’re part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:

Best Places to Work

2026, 2025, 2024, 2023- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The World’s Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

Apex Fintech Solutions is seeking a strategic, results-driven leader to join our team as Director, Client Delivery. This role requires an experienced professional with deep expertise overseeing end-to-end client onboarding functions for broker dealers, fintechs, wealth management firms, asset managers, RIAs within the financial services industry. The Director will drive the overall onboarding strategy, lead a dedicated team of onboarding specialists, and own the client transition experience to Apex’s platform and services. This senior leader will collaborate cross-functionally, ensure seamless execution, and champion continuous improvement in onboarding operations, compliance, and client satisfaction.

Key Responsibilities

• Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
• Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
• Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
• Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
• Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
• Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
• Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
• Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.

Education and Experience

• Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
• 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
• 5+ years of experience as a people manager.
• Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
• Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
• FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.
• undefined

Preferred Qualifications: Knowledge, Skills, and Abilities:

• Leadership and Team Management: Proven ability to lead both internal and client teams with a balance of hands-on problem-solving and strategic leadership.
• Communication: Exceptional communication skills with the capacity to interact and influence senior executives and operational stakeholders.
• Analytical Abilities: Strong analytical and technical aptitude; proven ability to leverage systems and data for operational insights and decision-making.
• Adaptability: Highly adaptable to changes and capable of managing multiple competing priorities in a dynamic environment.
• Negotiation and Conflict Management: Skilled in negotiation and conflict management, with the ability to influence outcomes without direct authority.
• Project Management: Advanced project management and organizational skills; ability to manage multiple, high-impact initiatives simultaneously.
• Trust: Ability to build trusted relationships with executive clients, internal teams, and external partners.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

$152,240-$190,300

The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.