Sr. Client Advisor

TOD'S; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A premier luxury brand in New York is seeking a dynamic Sr. Client Advisor to provide exceptional customer service in their flagship store. The role emphasizes driving sales, supporting customers through the sales process, and ensuring product display quality. Ideal candidates should be mobile for long hours and capable of lifting product boxes. This position requires weekend availability and participation in inventory processes. Enjoy a rewarding career in a prestigious retail environment.

Qualifications

• Ability to be mobile on the sales floor for extended periods.
• Ability to lift multiple shoe boxes.
• Ability to use a ladder to retrieve stock items.

Responsibilities

• Greet and assist customers through the sales process.
• Perform sales rituals aligned with brand policies.
• Manage product display and maintain inventory.

Skills

Customer service

Sales techniques

Product knowledge

Team collaboration

Job description

TOD'S, a premier international luxury brand, has an excellent opportunity for a dynamic, customer service driven Sr. Client Advisor who has a passion for fashion for our Flagship location on Madison Avenue in New York!

The Sr. Client Advisor is one of the most important assets for the brand, generating sales and profits for the company. The position requires a diversified mix of skills and capabilities, as well as great dedication. The Sr. Client Advisor works under the direction of the Store Manager. The role of the Sr. Client Advisor is to escort the customer through the sales ritual, while exhibiting impeccable professionalism and knowledge of the product. The Client Advisor shall also be a team player who develops solid working relations with coworkers.

Sr. Client Advisor duties and responsibilities

• Observe and apply the company policies and procedures, ensuring that all directives are observed in the store.
• Carry out all tasks assigned by the Store Manager.
• Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires and convincing them to make the purchase.
• Exchange products for customers as necessary, place special orders or reserve products and contact other stores as necessary to locate the product sought by the customer to arrange its transfer.
• Prioritize work to achieve sales objectives and observe timelines.
• Keep a constant eye on product display and coordinating actions with the representative of the Visual Department in the store.
• Keep constant tabs on products present in the store and their prices.
• Take part in training programs and provide feedback on the effectiveness of the programs to the Store Manager.
• Take an active role in inventory.
• Participate in goods receiving and ensure quality control.
• Be aware of the sales plan and coordinate constantly with coworkers to guarantee an atmosphere that is in keeping with the brand image.
• Gather feedback from customers on the collection and communicate it to the Store Manager.
• Ensure that customers are informed of the arrival of new collections and special events
• Accompany the customer to the cash register, initiating them into the procedure for completing the sale (coupons, client profile, packaging).
• store opening/closing responsibilities.

REQUIREMENTS

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift multiple shoe boxes.
• Ability to properly utilize a ladder in the stock room to retrieve items from the shelves.
• Availability to work closing shifts, weekends, annual inventory, and entire holiday season.

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.