Sr Claims Rep-Guest Claims

The Walt Disney Company; Kissimmee (FL); Presencial; USD 84.000 - 113.000; Jornada completa

Descripción de la vacante

The Walt Disney Company in Kissimmee, FL is seeking an experienced liability claims professional to support Disney World guests by handling immediate guest liability claims with a strong focus on customer service and brand integrity.

You will lead onsite investigations, assess exposure, negotiate settlements, and deliver concise written summaries. The role may require after-hour on-call and training duties across the Resort; a Florida adjuster license and a bachelor’s degree are required.

Formación

• 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing.
• Proven experience and strong understanding of property and casualty insurance and claims handling.
• Demonstrate strong technical skills, including scene investigations, evaluation and negotiation skills of liability claims.
• Ability to work under deadline pressures and handle multiple priorities.
• Demonstrate familiarity with automated claims administration and management systems.

Responsabilidades

• Provide immediate guest liability claims services for Walt Disney World Resort guests.
• Conduct onsite investigations and evaluate liability exposure.
• Resolve claims directly with guests and attorneys.
• Present to leaders and train across the Resort.
• Be willing to have periodic on-call responsibilities, including after hours.

Conocimientos

All-Lines Adjusters License

P&C insurance claims

Investigation skills

Negotiation skills

Presentation skills

Time management

Written summaries

Educación

Bachelor’s degree or equivalent experience

Herramientas

Windows Office Suite

Descripción del empleo

Job ID 10162761 Location Kissimmee, Florida, United States Business Walt Disney World Resort Date posted Oct. 20, 2026

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Responsibilities

The qualified candidate must be able to provide immediate guest liability claims services for the Walt Disney World Resort guests. Must exhibit outstanding customer service with an understanding of brand management. Day-to-Day responsibilities include but are not limited to conducting onsite investigations, evaluate liability case exposure, and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department’s goals and objectives. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.

Basic Qualifications

• 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing
• Proven experience and strong understanding of property and casualty insurance and claims handling
• Demonstrate strong technical skills, including scene investigations, evaluation and negotiation skills of liability claims.
• Ability to work under deadline pressures and handle multiple priorities.
• Demonstrate familiarity with automated claims administration and management systems.
• Demonstrate understanding of medical and legal terms
• Computer proficiency within a Windows environment including Outlook, Word, Excel, and PowerPoint
• Proven ability to deliver effective presentations to various levels of leaders, including executives
• Proven abilities to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of proper grammar.
• Demonstrated strong organizational skills with attention to detail
• Demonstrated excellent time management skills
• Demonstratedstrong relationship-building, negotiating, and influence abilities
• Demonstrated ability to effectively solve problems and make decisions
• Demonstrate ability to handle confidential information
• Ability to work in multiple computer programs and in a paperless claims environment

Preferred Qualifications

• Minimum 7 years and up of experience handling claims liability claims ( including Bodily Injury, Property Damage, Auto BI including PIP, Auto Property Damage, Discrimination, ADA Compliance and subrogation, etc.)
• Bilingual ability is helpful

Required Education

• Bachelor’s degree or equivalent experience

Pay Transparency

The hiring range for this position in Kissimmee, FL is $84,200 to $112,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

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