Sr. Claims Assistant and Data Analyst

Specialty Program Group; Brentwood (TN); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company in specialty insurance is seeking a Sr. Claims Assistant and Data Analyst. This fully remote position involves handling claim calls, assisting with clerical duties, and supporting data analysis activities. Ideal candidates will have customer service experience and basic insurance knowledge.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Potential Bonuses

Equity

Commissions

Qualifications

• 2-3 years of customer service and call center experience.
• Basic insurance knowledge including understanding policies and coverages.

Responsibilities

• Answer incoming calls and direct them as the first contact with the insured.
• Support claims team with various administrative tasks.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Education

High School Diploma

Associate Degree

Tools

MS Office

Job description

Join to apply for the Sr. Claims Assistant and Data Analyst role at SPG - Specialty Program Group.

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development, and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. We deliver leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

Job Summary: The Sr. Claims Assistant and Data Analyst primarily handles first report intake on incoming claim calls. They assist the claims team with routine clerical and administrative duties such as customer assistance, data processing, record keeping, and other tasks as assigned. This position is fully remote.

Key Responsibilities:

• Answer incoming calls and direct them as the first contact with the insured.
• Provide First Call Resolution and problem-solving to deescalate calls.
• Handle new loss claim intake and assist with incident file creation and correspondence.
• Support claims team with various administrative tasks, including setting up claims, sending claim assignments and acknowledgment letters, and other duties as assigned.
• Support data analysis activities.

Qualifications:

• 2-3 years of customer service and call center experience.
• Basic insurance knowledge, including understanding policies and coverages.
• Ability to work in a fast-paced environment and adapt quickly.
• Clerical/administrative experience, proficiency in MS Office, typing 30-40 WPM.
• Attention to detail, fast learner, strong communication skills.
• High school diploma required; associate degree or higher preferred.

The expected salary range for this position is $50,000 to $55,000, influenced by skills, experience, location, and business line. We offer comprehensive benefits including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid time off, and potential bonuses, equity, and commissions.